German CS Team Leader

Full Job Description

A fantastic perm role for German native speakers at the heart of London city! You will be responsible for leading the customer service DACH team and engage with B2B customers for any escalation to ensure that they have received their furniture and that they are happy with the service. The company is a design -led furniture manufacturer and supplier with its roots in Scandinavia. Lovely team. Lovely job and good career growth opportunities!

Title: German Speaking Customer Service Team Leader
Department: Customer Service
Location: Central London
Work style: Onsite (5 days in the office, during 3 month probation. Flexible after that 2x wfh 3x onsite)
Salary: Up to £55,000 gross per annum

Company Details: This is an exciting opportunity for an inquisitive German speaking talent to join a growing high end Scandinavian furniture brand that supplies retailers globally as well as having its own stores that sell direct to the public. The furniture is beautiful, functional and has clean lines in a very " Scandi" tradition and your role will be to look after the DACH customer service department. This is not a high pressure call centre but a position in which you will take your time to look after the customer carefully and thoughtfully.

About the role:
To provide a top-quality, caring and attentive, customer focused service for customers within the DACH region and managing the overall German-speaking customer service team.

How your day-to-day looks like:
Leading the DACH speaking team under the Customer Service department

• Organizing work.
• Communicating goals.
• Connecting work to context.
• Delegating tasks.
• Leading by example.
• Allocating and managing resources.
• Problem solving.
• Managing project progress.

B2B Customer Care

• Manage any escalation - Order management and Customer Service
• Liaise with customers ( stores and retailers ) regarding delivery time scales
• Deal with any issues or complaints in a friendly and helpful manner
• Help with any product information or technical queries regarding furniture items
• Keep the customer updated via email or over the phone as to order status

Basic qualifications:

• Fluent German ( native standard ideally )
• At least 3-5 years previous customer care experience leading teams
• Good IT skills
• Strong soft skills
• Mechanical and technical ideation ( deep understanding of furniture parts or similar areas like car/airplanes/printers/robotics )
• Knowledge of SAP & Cloud for Customer (C4C) system appreciated
• Excellent communication both written and oral with capacity to provide solution for furniture issues
• Ideally someone with a degree in engineering or technical design