German Customer Service Advisor
Job Details
Full Job Description
Our client, a rapidly expanding company based in Edinburgh, are
seeking experienced Customer Service Representatives who are fluent in
German to join their dynamic team. If you're passionate about travel
and enjoy helping customers fulfil their travel dreams, this could be
the perfect opportunity for you. The position offers hybrid working
arrangements after successful completion of training and probation.
Responsibilities:
- Deliver outstanding customer service to clients through phone, email, and chat channels.
- Assist customers promptly and professionally with their inquiries, concerns, and requests.
- Evaluate customer needs and suggest suitable products or services.
- Efficiently process orders, returns, and exchanges with precision.
- Maintain accurate customer records and update information as required.
- Collaborate with fellow team members to address complex customer issues.
- Conduct follow-ups with customers to ensure their satisfaction and resolve any remaining concerns.
Requirements:
- Previous experience in a customer service role is preferred.
- Possess excellent verbal and written communication skills.
- Demonstrate strong problem-solving abilities and meticulous attention to detail.
- Ability to assess customer needs and recommend appropriate solutions.
- Proficient in using computer systems and various software applications.
- Thrive in a team-oriented environment and work collaboratively.
If you are a German
speaker with a passion for travel and a commitment to providing
exceptional customer service, we encourage you to apply for this
exciting opportunity. Join our client's team in Edinburgh and embark
on a journey to help customers achieve their travel
dreams.
Disclaimer
CCA Recruitment Group
is an employment agency with a legitimate interest in providing work
finding services. Please be advised that by submitting your CV to CCA
Recruitment Group, directly or via any of our job advertisement
platforms, and all telephone calls may be recorded for training and
auditing purposes, your personal data will be held on our secure
internal CRM system indefinitely. The personal data contained therein
will not be shared with any third parties without your express
consent. As an individual, you have the right to withdraw consent at
any time. Following a period of 10 years inactivity your CV will be
deleted permanently from our database.
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German Customer Service Advisor
CCA Recruitment Group
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