German speaking 3rd line Technical support
Job Details
Full Job Description
FRENCH SELECTION UK
German speaking 3rd line Technical
support
IT, Help Desk, Technical Support, IT Support,
Windows support, Software, Telecommunication, Network Support, Network
environment, LAN, WAN, 3rd line, NAS, Network Attached Storage,
Broadband, Troubleshooting, Remote upgrades, Remote Desktop, IT
Engineer, German, Czech, Hungarian, Croatian, Serbian, Polish,
Russian, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian,
Estonian, Slovenian, Serbo-Croatian
Salary: Up to £40,000
p.a. basic + Benefits
Location: Rosyth, Scotland
At commutable distance from: Edinburgh, Fife, Glasgow,
Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland
Ref:
8128GIT
*** Hybrid working ***
VIEW JOB DESCRIPTION > APPLY NOW:
Please visit the French
Selection UK website, vacancies section, search job reference:
8128GIT
Applications submitted on our website will come to us in
the correct format, which means they will be processed faster & more
efficiently by our team of consultants.
The Company:
Our client is a well-established provider in the
scientific field.
Main duties:
To provide
technical networking support and fault diagnosis, and assist with case
escalations.
The Role:
• To provide remote
fault diagnosis and resolution of software and network errors
• To
remotely assist customers with the installation of complex custom
software
• To schedule and complete data migrations and software
upgrades
• To log cases in the database and update customers
appropriately
• To assist with troubleshooting of escalated cases
and provide resolutions, following the SLA
• To improve technical
knowledge and keep up to date with new product launches
• To
monitor trends in software and networking faults in order to aid early
detection and prevention
The Candidate:
•
Fluency in German (written and spoken) is essential
• Previous
experience in technical support in Networking, Hardware and
Software
• Previous experience in Windows OS, MS Access and SQL
databases
• Problem-solving and excellent communication skills
•
IT literate
Salary: Up to £40,000 p.a. basic + Benefits
French Selection, leading UK-based consultancy specialising in the recruitment of bilingual and multilingual professionals for international business (industries and services). We are the leading recruitment consultancy for German, French, Italian and Spanish speaking positions. Also recruiting for positions with other languages such as Dutch, Polish, Portuguese, Scandinavian languages, Mandarin, Japanese and Arabic.