German speaking Outbound Customer Representative

Full Job Description

We have a fantastic new job opportunity for a German speaking Outbound Customer Representative to join an international software & technology company based in Manchester. Your role will be to make regular outbound contact to business customers to work with them to complete their business agreement. 


Location of the job
Manchester - 2 days a week office based (Monday & Tuesday), 3 days per week remote / work from home (WFH) 


Language requirements for the job
Fluency in German and English is essential


Company background
Our client is an international, software & technology company. 


Job responsibilities of the  German speaking Outbound Contact Representative
As their German speaking Contact Representative, you will work as part of their international, multilingual client team, making outbound telephone calls and email to clients to work with them to complete all documents in the correct time. 

You role will typically include the following duties and responsibilities:
 

• Contact business clients and sector organisations to encourage them to complete all assessments and documents
• Make the required number of calls in each campaign
• Identify potential queries to allow enough time to solve this query for a completion
• Provide professional support to all users and ensure that calling activity is undertaken professionally
• To escalate complex issues to the team lead and other departments as needed
• To collaborate with other team members to ensure customer satisfaction and timely issue resolution
• Work in team meetings and training sessions as required

The successful candidate background
 

• Fluency in both English and German
• Excellent listening and communication skills
• Experience providing exceptional customer service
• Experience in a high volume outbound calling environment would be beneficial
• Ideally experienced in a busy SaaS business, working to deadlines and resolving queries in a timely manner
• Comfortable working towards individual targets and SLAs

 
Salary, benefits and working hours
£25,000 - £31,000 + benefits (Private pension scheme, 25 days holiday (Increasing with service) + bank holidays, Health Cash Plan, Learning & Development through Udemy, 24/7 Access to a Virtual GP, Life Assurance (4 x Salary after probation period), Regular company socials & events, Perkbox - giving you weekly free treats, monthly cinema tickets, birthday gifts. Working hours to the German markets - 08:00am - 16:00h 

To apply for this exceptional opportunity, please apply and forward a copy of your up-to-date CV.


Contact: Jonathan Grimes