Guarantee Coordinator

Full Job Description

We have a fixed term position for our Osprey Europe Headquarters in Poole, Dorset, UK for a:

Guarantee Coordinator

Look around your home, and you'll find us everywhere:

In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!

Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands via 3 business segments : Health & Wellness that include brands such as Braun ®, Vicks®, or Honeywell®; Home & Outdoor with the OXO ® family of brands, Hydro Flask ® or Osprey ®; and Beauty with Hot Tools ® or Revlon® for example.

About the role

The Guarantee Coordinator ensures operational excellence in responding to all Guarantee/Aftersales related requests for help covering all of our customers.

What you’ll do in the role

Administration:

• Manage all incoming channels to the Aftersales Department within the Kustomer system

• Primary contact for customer requests for help and ensuring all enquiries are dealt within a sufficient timeframe

• Escalate any cases as and when required to the Aftersales Manager

• Assist in the processing and uploading of Secondlife products onto the Website and processing shipments

• Tracking pack and spare part shipments, liaising with couriers/service providers, creating commercial invoices

Inbound/Outbound Processing:

• Processing incoming Guarantee related items for repair, replacement.

• Processing incoming Guarantee related items for repair, replacement.

• Manage the efficient dispatch and shipping of all spare parts and outbound ‘Guarantee’ related items

• Ensure all Guarantee related outbound items are accurately labelled and shipped

• Tracking shipments as and when required

Stock records:

• Ensure all customer spreadsheets and databases are kept up to date regularly with accurate data

• Ensure all stock inventory spreadsheets are updated accurately as and when required

General, including:

• Maintain an in-depth knowledge of product

• Highlight and track any new & reoccurring pack quality issues to the Aftersales Manager

What will help you do the job well