Guarantee Coordinator
Job Details
Full Job Description
We have an immediate opening for our Osprey Europe Headquarters in Poole, Dorset, UK for a:
Guarantee Coordinator
Look around your home, and you'll find us everywhere:
In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent!
Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands via 3 business segments : Health & Wellness that include brands such as Braun ®, Vicks®, or Honeywell®; Home & Outdoor with the OXO ® family of brands, Hydro Flask ® or Osprey ®; and Beauty with Hot Tools ® or Revlon® for example.
About the role
The Guarantee Coordinator ensures operational excellence in responding to all Guarantee/Aftersales related requests for help covering all of our customers.
What you’ll do in the role
Administration:
- Manage all incoming channels to the Aftersales Department within the Kustomer system
- Primary contact for customer requests for help and ensuring all enquiries are dealt within a sufficient timeframe
- Escalate any cases as and when required to the Aftersales Manager
- Assist in the processing and uploading of Secondlife products onto the Website and processing shipments
- Tracking pack and spare part shipments, liaising with couriers/service providers, creating commercial invoices
Inbound/Outbound Processing:
- Processing incoming Guarantee related items for repair, replacement.
- Processing incoming Guarantee related items for repair, replacement.
- Manage the efficient dispatch and shipping of all spare parts and outbound ‘Guarantee’ related items
- Ensure all Guarantee related outbound items are accurately labelled and shipped
- Tracking shipments as and when required
Stock records:
- Ensure all customer spreadsheets and databases are kept up to date regularly with accurate data
- Ensure all stock inventory spreadsheets are updated accurately as and when required
General, including:
- Maintain an in-depth knowledge of product
- Highlight and track any new & reoccurring pack quality issues to the Aftersales Manager
What will help you do the job well
Guarantee Coordinator
Osprey Europe Limited
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