Guest Services Advisor
Job Details
Full Job Description
DescriptionAbout the Role
The main purpose of the role is to deliver a fantastic
service to our guests while they are enjoying their holiday with us.
Here in Guest Services you will be mainly working back of house on our
telephone-based system helping our guests have an altogether more
entertaining and fun break. You will be helping our guests curate
their stay with us by giving advice about the fantastic product
offering we have and giving advice about our local area. We put the
fun back in to our guests holiday so if things aren’t going to plan
with their break, you will be helping our guests get things back on
track by using your empathy and problem solving skills to understand
fully what has gone wrong and ensuring that any jobs & feedback are
logged then followed up with the guest. Within the guest services
team, we also look after the check-in experience for all of our guests
and meet some guests face to face to talk through anything, they may
need help with.
Normal working hours:
We are currently
looking for Full Time team to join us in Guest Services. Normal
working will be a shift between 9am and 9pm on our arrival days and
any other day will be 9-5. We are open 7 days a week so flexibility
with days, start and finish times will be needed to ensure we can give
our guests a great experience.
KEY RESPONSIBILITIES
We are looking for team with great
communication skills who enjoy helping people, A team player who
supports your colleagues while they support you. You will need a great
telephone manner including being confident at offering solutions to
our guests. We use different systems to log jobs and feedback for our
guests so being confident on a computer is a must.
About Butlin's
At Butlin’s,
we’re all about fun, excitement, and adventure by the bucketload! For
over 80 years we’ve been delighting hundreds of thousands of guests
each year, whether on a non-stop action family break or our epic Adult
only Big Weekenders.
Ask any of our team, past and present, and
one of the best things they’ll say about working at Butlin’s is our
culture! We’re all about providing our guests with an Altogether More
Entertaining and Fun Break, brought to life through our three mighty
values.
So, if you want a role where you Create Smiles, where you
aren’t afraid to Get Stuck In and where the team genuinely Cares For
Each Other – this could be the perfect fit for you.
There has
never been a more exciting time to join Butlin’s!