Guest Services Agent (Valet Runners) (41962)

START YOUR JOURNEY WITH THE PENINSULA LONDON
RECRUITMENT EVENTS

The Peninsula London is excited to announce that we are seeking a Guest Services Agent, (Valet Runner), reporting to the Guest Services Manager and Doorperson. This role is responsible for efficient, safe, and elegant parking services for all hotel guests. Ensuring a focus on impeccable service to all guests with a focus on arrival and departing experiences. Warm and welcoming greetings and fond farewells at the forecourt are to be engaging and genuine, therefore a passion for guest interaction to be proactive. Assisting the Doorperson with the control of traffic and all aspects of the forecourt management and upkeep.   

The Peninsula Hotels are synonymous with luxury and high levels of service, and this position will contribute to the service experience that our guests have become accustomed to.

• An exceptional opportunity to join our high-profile flagship hotel opening in London
• Market-leading remuneration, service charges, and attractive benefits  (Full Time & Part Time Opportunities available)
• Join our award-winning group, working alongside a highly experienced team

Key Accountabilities

• Handle all guest cars for valet parking, from the guest’s arrival to departure, by following the correct procedures.
• Manage the car park, and the parking system and ensure an overall smooth operation for the valet parking operations.
• Ensure correct parking of guest and hotel cars in accordance with procedures.
• Welcome guests in the forecourt and assist guests in getting in and out of vehicles.
• Maintain close guest contact, and when receiving guest feedback, ensure to elevate feedback to the Management team for recovery to exceed guest expectations, in keeping with the Peninsula Service Principles.

General requirements

• Thorough knowledge of customer service techniques, with a passion to deliver excellent experiences.  
• Possess experience within the Front Office in a similar capacity and a good understanding of hotel operations and services alongside hotel software systems.
• Confident conversationalist always engaging with guests and colleagues.
• Excellent time management and organization, ability to multi-task, highly adaptable, naturally positive.
• Flexibility and capability of working under pressure.

At the Peninsula London, we look after:

Your financial wellbeing:

• Excellent salary package 
• Generous service charge distributed equitably to all colleagues
• Life Insurance
• Enhanced company contribution on pension plan

Your medical care:

• Medical cash plans including optical and dental coverage
• Enhanced maternity and paternity leave plan
• Workplace nursery salary exchange program

Your daily health routine:

• State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room
• Colleague restaurant with healthy and balanced 24/7 food offerings
• On-site occupational health and safety nurse and wellbeing education sessions

Other perks:

• High street and online shopping discounts
• Rewards and recognition initiatives
• Dry cleaning for uniforms and work attire

In 2023, we will share the next steps with suitable candidates prior to inviting you to meet with our team. During our intimate recruitment events, you will have an opportunity to engage with our leaders as well as gain a better understanding of our unique culture and why The Peninsula London will be a special workplace that you can call home.

We look forward to welcoming you to the Peninsula family and receiving your resume. 

The Peninsula London will open with 190 guestrooms, 25 luxury residences, restaurants, spa and wellness and banqueting facilities, overlooking Hyde Park Corner in the heart of Belgravia nestled between the Royal Parks. The Peninsula has long embraced heritage, service, exquisite design, and innovation which we are excited to bring to London with this historic opening.