HR Operations Adviser (German Speaking)

Full Job Description

As a member of the HR Operations, EMEA team this is a fantastic opportunity to join us and be part of a cohesive team focused on HR Operations within our HR Service Center across EMEA. You will report into the HR Operations Manager and will work with the HR Operations team supporting our EMEA customers.

You will be a member of our HR Service Center and will provide hands-on HR operational expertise to the business and engage and partner with our wider global HR teams to guide HR projects and processes that underpin our candidate and employee experience globally.

About You:

• You are a natural collaborator and ask questions.

• Your proactive nature will provide scalable solutions to support expansion.

• You are compelled to find new and improved ways of working to make us better and are motivated to deliver both on near-term and long-term goals.

• You are a team player, a connector and are eager to contribute to our team's success.

• Under general supervision, responds to employee or manager inquiries in accordance with established procedures.

• Supports inquiries and requests requiring deviation from standard scripts and screens.

• Liaises with either the Center of Expertise or HRBP when necessary and escalates when needed.

• Maintains detailed and current knowledge of the company's HR policies and procedures.

• Identifies escalation trends and opportunities for accomplishing new and different requests.

• Creates, monitors, and closes out tickets in the case management tool.

Qualifications :

• Experience in HR, Shared Services operations, or people services; experience spanning multiple HR areas

• Knowledge of Case Management systems, ACD/IVR, and HR Portal technology desirable.

• CIPD Level 3+ desirable

• German speaker (C1 level)

Different qualifications or responsibilities may apply based on local legal and/or educational requirements. Refer to local job documentation where applicable.

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