Head of Cross-Border Payments, UK, Europe & MEA

Full Job Description

Treasury and Trade Solutions (TTS) is a market leading, award-winning provider of cash management, cards and trade, solutions to financial institutions, public sector and corporate clients around the world. With a global network spanning 100+ countries, we are uniquely qualified to service clients with local and cross-border interests and provide integrated reporting and management.

TTS is a highly innovative organization with a strong digital agenda; new products and services are continuously being developed to meet our clients rapidly evolving treasury requirements and unlock new opportunities for growth. We provide clients with dynamic information, tools, and APIs to effectively manage their portfolios, financial positions, working capital and supply chains.

Background

Citi's goal is to provide our clients with a superior client experience, innovative product and solution set that maximize Citi’s penetration of cross-border flows - resulting in Citi continuing to lead the industry and find unique ways to solve for its varied client needs. Citi is uniquely positioned by way of our global capabilities and geographic reach to deliver this. Citi is widely considered to be the market leader in Cross-border flows due to its ability to effect payments in over 140 currencies, its in-country presence in nearly 100 countries coupled with its strong regional solution sets. At its core, Citi intends to continue to reinvent itself in this space, serving a very large portfolio of clients with globally significant flows, by increasing digitization and easing the complexities associated with these flows.

This is a dynamic senior business leadership role requiring the individual to display an excellent understanding of client experience needs, perform continuous market scans, drive innovation and work across multiple Treasury and Trade Solutions (TTS) product groups and geographies. Our product managers work collaboratively to piece together coherent and well-integrated solutions, while at the same time evaluating and engaging various internal and external partners to augment TTS’s core product offerings that deliver global value for our customers.

Cross-border Payments is a key strength and differentiator for Citi, given the significant depth of the branch network and years of operating experience, many of them exceeding 100+ years. The depth of local operations coupled with years of experience dealing with regulators and multiple market participants, FMI and other network partners makes Citi’s Cross-border business market leading and amongst the largest in the industry. It is one of Citi’s Treasury and Trade Service (TTS) most important business lines.

The business operates very closely with the domestic franchise as well as in perfect harmony with Citi’s market leading Foreign Exchange Business. The Cross-border Payments and Receivables business intermediates and processes flows generated by Corporates, Banks, Financial Institutions and Governments. Our Cross-border Payments and Receivables business is comprised of our globally centralised WorldLink payments business and our in-country Cross-border Funds Transfer (CBFT) product.

Position objective

This role will be responsible for managing, developing, and commercializing the core underlying infrastructure and capabilities of our in-country capabilities that enable our Cross-border Funds Transfer product across the UK, Europe MEA regions (50+ countries) and driving the commercialisation of our WorldLink product in the UK, Europe and MEA regions. This role will work hand-in-hand with the global Cross-border Payments and Receivables Product team and FX Business to ensure that our Cross-border Payments Product remains the market leader.

Key responsibilities

Business Management and Product Development:

• Core objective of this role is to develop, rollout and commercialise robust and innovative cross-border payment solutions in the UK, Europe and MEA, in line with global product projects and initiatives, to enable our clients to optimize their FX payments, and grow Citi’s transactional FX and fee revenues.
• Responsible for evolving the front-to-back Operating Model across the UK, Europe and MEA regions, working with key partners including, FX business, Liquidity, Treasury, Risk, Operations & Technology, to ensure it is an enabler for accelerated growth.
• Responsible for ‘Delivering the Network’ for CBFT through the setting of and ensuring adherence to elevated standards of payment execution – both across the Citi Network and Third-Party Agent Banks.  
• Responsible for driving both our in-country CBFT product proposition and our WorldLink Factory proposition in the 50+ countries in EMEA in which we offer cross-border payment services. This includes digitization of FX related processes through the documentation digitization program.
• Responsible for ensuring best-in-class on-boarding, FX pricing governance and capability visibility across the network.
• Responsible for ensuring the Operational Resilience of the CBFT product in the UK, Europe and MEA.
• Continue to expand Citi’s next generation of Cross-border payments offerings including new feature functionality not just around efficient payment execution but also digitization of client interfaces as well as the backend, strong service and implementation focus, and overall enhanced client experience delivered in lockstep with the global product team.
• Drive the next generation of Platform roll-out that will be instrumental to next wave of CBFT and WorldLink success, including playing a leading role for ISO 20022 rollout and commercialisation in the region.
• Lead the delivery of Product P&L (Revenue, Expense, Net Income Plan and Operating Efficiency) for the Cross-border business in the UK, Europe and MEA.
• Understand and anticipate evolving client needs across EMEA, ensuring our cross-border payments roadmap delivers continuous and commercially relevant innovation in deep partnership with global product.
• Work seamlessly with the Regional eFX team to ensure appropriate transactional FX payment capabilities are developed, rolled out and commercialized.
• Working with Sales, win Marquee Cross-border Payments mandates to create a recurring stream of new revenues while at the same time protecting and growing the existing very significant revenue and client book.
• Initiate and drive transformational initiatives to optimize resources and operating model to visibility enhance product financials and profitability.
• Analyse product profitability, competition and positioning in the market and proactively drive initiatives to maintain Citi’s leadership position.
• Attract talent and manage the UK, Europe and MEA Cross-border Payment’s product team. Develop the UK, Europe and MEA team’s industry knowledge and create a high performing team through strong leadership skills and practices.
• Strong Risk and Compliance focus to ensure robust front-to-back governance of Cross-border Payments Risk and associated controls in EMEA.
• Actively engage with global, regional and in country product teams to ensure alignment across the cross-border payments and receivables business.

Development Value:

• Acquire an understanding of interdependencies across TTS, FX and fintech partners.
• Develop understanding of global and regional payment markets, industry evolution and growth opportunities.
• Lead the evolution and delivery of a reimagined Citi cross-border offering globally with exposure to alternative payment methods.
• Develop a strong internal network through interaction with multiple business partners, senior management, and functions globally.
• Managing complexities through a role within a multifaceted product that delivers payments in 200 countries for multiple client segments.
• Manage a high performing and dynamic team in a high paced environment.

Profile

• Strong people management, influencing and communication skills
• Strategic and digital mindset with the ability to conceptualize and execute on the business vision
• Evidence of ability to lead and drive transformation
• Fast learner with intellectual curiosity - proactively seeks and develops new opportunities
• “Execution spirit” that is results oriented
• Entrepreneurial skills with the ability to “get things done”
• Attention to detail and process/analytic mindset
• Able to work in a fast-moving environment and dynamic team
• Ability to influence and coordinate multiple internal stakeholders around a common goal
• Ability to handle situations which can be stressful - or at minimum challenging - retaining control to guide other parts of the organization and/or make clear recommendations to management

Qualifications

• Significant experience including cash management and payments product expertise
• Strong leadership and team building skills, along with the ability to work closely and build trust with senior management and other partners
• Strong evidence of leadership experience driving high performing teams
• Transformation experience
• Exceptional organization and process management ability
• Superior interpretive and problem-solving skills
• Excellent team working and interpersonal skills to influence and build consensus
• Ability to operate in a complex matrix environment
• Articulate written and verbal communication skills
• Propensity for detail and comprehensiveness of content
• Proven track record of success in developing and delivering payments products

Education

• Bachelor’s degree required
• Masters / Post graduate an advantage

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Product Management and Development

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Job Family:

Product Performance Management

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Time Type:

Full time

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