Head of Facilities Management

Full Job Description

Are you a seasoned Facilities Management professional with a passion for luxury brands and a drive for excellence? Do you thrive in dynamic, high-growth environments? If so, we have an exciting opportunity for you!

Company Overview:
Joshua Robert is working with a high-growth VC backed luxury brand seeking a Head of FM. A leading name in the world of luxury, renowned for our commitment to quality, craftsmanship, and unparalleled customer experience. As they continue our journey of expansion and innovation, they are seeking a Head of Facilities Management to lead our FM operations and uphold the standards of excellence across all facilities.

The role reports to the board and has full oversight of FM.

Role Overview:
As the Head of Facilities Management, you will be responsible for overseeing all aspects of facilities management for our rapidly growing luxury brand. You will lead a team dedicated to maintaining and enhancing our prestigious properties, ensuring that they reflect the essence of our brand and provide an exceptional environment for our customers, employees, and stakeholders.

Key Responsibilities:

• Develop and implement strategic plans for facilities management in alignment with the company's growth objectives and brand standards.
• Lead and manage a team of facilities professionals, including facility managers, technicians, and support staff, fostering a culture of excellence, collaboration, and innovation.
• Oversee the maintenance, operation, and optimization of all facilities, including retail stores, offices, showrooms, and distribution centers, ensuring they meet the highest standards of safety, functionality, and aesthetics.
• Partner with cross-functional teams, including Retail, Operations, HR, and Finance, to support business initiatives and deliver integrated facility solutions that enhance the overall customer and employee experience.
• Manage vendor relationships and contracts, negotiate service agreements, and ensure cost-effective delivery of facility services while maintaining quality and compliance.
• Develop and implement sustainable practices and initiatives to minimize environmental impact and promote corporate social responsibility.
• Establish and maintain policies, procedures, and protocols for facility management, compliance, and emergency preparedness.
• Monitor and analyze facility performance metrics, identify areas for improvement, and implement best practices and innovations to drive operational efficiency and effectiveness.

Qualifications and Experience:

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field. Master's degree or professional certifications (e.g., CFM, FMP) preferred.
• Proven experience in facilities management leadership roles within the luxury retail, hospitality, or lifestyle sectors, with a track record of success in managing high-end properties and delivering exceptional customer experiences.
• Strong leadership and management skills, with the ability to inspire, motivate, and develop teams to achieve strategic goals and drive performance excellence.
• Excellent communication, interpersonal, and relationship-building skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Strategic thinking, analytical mindset, and problem-solving abilities, with a focus on innovation, continuous improvement, and delivering results.
• Knowledge of industry best practices, regulations, and standards related to facilities management, health and safety, sustainability, and compliance.

Benefits and Perks:
Joining our team comes with a range of benefits and perks, including competitive compensation, comprehensive health and wellness programs, generous vacation and leave policies, employee discounts, professional development opportunities, and more.