Head of Learning and Development

The Opportunity

The Brownsword Group havecreated arguably the most iconic collection of historic countryside and citycentre hotels, all wonderful properties set within beautiful grounds andcities, all with their own stories to share. Generosity, quality and welcominghospitality is what they do very well. Being exceptional hoteliers has been thecore of the operation, creating a successful hospitality business.

Role :  We are recruitingfor a Group Head of Learning and Development to join our group of 14 hotels located across the UK, with a headcount of approximately 525 people. Initiallyreporting to the CEO, and working closely with the group HR team, the role willfocus on  identifying, developing and implementing the group learning& development (L&D) strategy, whilst folding this into the overall HR/people strategy for our hotels. Importantly, whilst focussing on strategy, therole will also involve hands-on training delivery and management andfacilitation of external training through existing and new partners. 

Location : This role is based from ourcentral office in the beautiful heritage city of Bath, although regular travelto our hotels will be a key part of this position (you will need your owntransport for travel; we will cover your travel expenses and you can stay atthe properties you visit).  Our central support team for Andrew Brownsword Hotels and ABode hotels work out of our beautiful town house office in central Bath, as well as working remotely from our properties across the UK when needed.
Our stunning office in the heart of Bath is a great location to work from, as well as to collaborate with the hotel central support team and wider group businesses, which are all based under one roof.

Hours :  Full time, Monday toFriday. 

What you'll be doing:

• Identify learning needs for the hotel group and create an L&D strategy that addresses those needs.
• Produce and continually develop a learning framework that is accessible to all levels of the business and provide clear pathways for learning and progression for all roles. 
• Create and develop the training content and material to be used across the business, making sure it is always relevant, engaging and on trend, whilst in keeping with our agreed standards & values. 
• Ensure that our agreed behaviours, skills and competencies are trained and coached across the business. 
• Continually assess the effectiveness of training and coaching delivered across the group, adjusting course where needed. 
• Be responsible for the on-going management and successful implementation of the group’s Learning Management System (LMS), including keeping our training structures relevant and up to date. 
• Produce and successfully implement development programmes across the hotel group.
• Manage the hotel group’s apprentice levy fund, making sure we always utilise this to develop our teams. 
• Maximise partnerships with selected schools, colleges, and universities so that we foster positive relationships and produce an ongoing pipeline of great people for our properties. 
• Produce regular reports and updates on the training function for the group. 
• Be part of the wider people team, helping to support with people initiatives and challenges across the hotel group, including employee relations cases, from time to time.  

What you'll need:

• Previous experience in an L&D role with considerable knowledge of hospitality operations and people & culture practices. 
• Training qualifications may be helpful- but not essential. 
• The understanding of statutory training requirements as well as best practise approaches to all areas of L&D. 
• Capability to deliver statutory and qualification-based training, as part of internal training centre through Highfield or other accredited suppliers. 
• Effective ability to train, motivate, coach, and develop others, both within and groups and one to one settings. 
• To be commercially aware and manage L&D activity accordingly. 
• The ability to design and deliver interactive, inspiring training sessions that consider all learning styles.
• To be tech and data savvy, confident with online digital platforms, with experience in managing a Learning Management System (LMS).  
• To be happy to travel for work regularly, including overnight stays (at our hotels) when needed.
• Self-confidence, energy, enthusiasm.
• Great attention to detail and excellent written communication.

To say thank you, we have manyperks :

• Company laptop and phone
• Private Pension and Healthcare
• Access to the Central Support Management bonus scheme
• Working from a newly developed office in Central Bath with regular team get togethers 
• Treat yourself once in a while with lots of retail and hospitality perks through our Perkbox platform.
• Excellent discounts across our family of hotels – you will be entitled to 25% off food & beverage in our hotels plus we offer an amazing staff rate of £25 B&B per person across the group & your friends and family get special rates too.
• We understand it’s OK not to be OK, so we offer an externally run confidential helpline for any support you require about anything you might need as part of our Employee Assistance Programme.
• Everyone can learn and develop - our development pathways are unique to us and are the best in the business.
• We provide lots of opportunities for you to develop yourself and your own specific skillset, in your own time.
• We like to say a special thank you for every year you are with us - our milestone awards include Champagne, afternoon tea, or dinner for you and someone special. When you reach the big milestones, you receive extra special gifts on top like longer hotel stays, extra days off and a unique gift especially chosen for you

About our family of hotels

We bring a family of hotelstogether under one roof, ready to welcome guests with open arms, warm heartsand experiences that are simply memorable.

Each of our hotels are unique,individual, and quirky in personality. Quality is fundamental to everything wedo, and it is the simple things that matter. We believe everyone should feelincluded, special and welcome, and that applies to our team and our guests.

We have very unique hotels invery special locations, from the award winning Gidleigh Park in Devon, the900-year-old Amberley Castle to our cool city centre Abode Manchester set in a19th century textile factory, two minutes from Piccadilly train station – tosee the whole group, take a look here

One click apply to becomepart of our family that works hard & plays hard too, inspires and supportseach other and has a load of fun along the way.