Help Desk Operative

Full Job Description

Help Desk Operative

Location: West London

Shift Rota: 8:30pm- 5:30pm (Mon-Fri only)

Salary: 23k PA

Excellent pensions & benefits available

The Role

• Answer calls/ emails
• Ensure all Reactive requests raised on the helpdesk have the correct priority/engineer assigned
• Assist with the monthly customer report
• Various admin duties

About you

As a Helpdesk Coordinator, you will responsible for providing exceptional customer service and business support in order to contribute to the continued growth and success of the business.

• Organised - Works in a structured way. Thinks ahead to prioritise workload
• Logical - Works in a clear and consistent manner
• Attention to detail - Thorough in carrying out a task, with a high degree of accuracy
• Assertiveness - Confident, effective in putting across point of view to others
• Persistence - Follows through to resolution
• Customer and team focus - Puts customer and team needs first; always considers impact of their actions

For more details please call Leah on (phone number removed) or please send your up to date CV to (url removed)

Resourcing Group is acting as an Employment Agency in relation to this vacancy.