Help Desk Operator

Full Job Description

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Help Desk Operator
Job description (Code: 3132)

Our UK based company is looking to recruit an experienced Help Desk Operator. We are a Manchester-based company looking for a hardworking individual to provide front desk IT support to our business team. If you’re an experienced IT help desk operator, then we would love to hear from you.

Full Job Description
The individual has to work as part of a team to provide front desk IT support, and guidance to ensure that the IT infrastructure is properly maintained and projects are implemented successfully. Work closely with customers.

Essential Requirements
· Work closely with project managers to understand and maintain focus on their analytics needs
· Provide IT support & guidance to end users and system owners
· Regular management and backups of IT systems to ensure the system is working without any bugs.
· Develop & maintain system documentation
· Work with software development team to resolve software operational issues, testing and IT system administration.
· Provide 1st line IT support to company users. Support on the development, testing and launching of new product or service.
· Handling current business procedures and identify areas for improvements.
· System Upgrade and monitor cloud servers, hardware and cyber security applications to safeguard users data
· Prepare a report log on daily occurring queries to the development team
· Monitoring data quality, performing statistical analysis of data

Desirable Requirements
· Strong knowledge about SQL data and Excel skills
· ¾ years’ experience as a help desk
Qualifications and Experience:
· A level or equivalent (Required)
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· Experience as a Business Systems Analyst: 3-4 years (Required)

What do we offer?
Salary £38,000 to £40,000: Dependent on Experience and ability
Hours: Full Time- Permanent – 37.5 hours per week plus opportunities for paid
overtime. With opportunity for flexi-time structure.
Annual leave starts at 21 days plus bank holidays
Fantastic Career Progression Opportunities
Employment Type: Full-time
Please forward your CV at