Help Desk Operator

Full Job Description

Multi Trades Recruitment are looking for an t experienced Helpdesk Operative for a job-based in Bellshill area.

About The Job:
Schedule:

• Mon - Fri.
• 09:00-17:00

Role:

• Working on a busy Helpdesk within a Facilities Management environment.
• Manage communication via phone, emails and radio calls.
• Log reactive tasks on CAFM system.
• Download and allocate worksheets for engineers/cleaners/sub-contractors.
• Update CAFM once engineers/cleaners/Sub contractor's feedback is received.
• Order parts for further work where necessary.
• Arrange for quotes to be raised where required.
• Strictly monitor all open tasks until resolution.
• Close down tasks on CAFM once completed.
• Produce reports to demonstrate Helpdesk performance.
• Prepare for cut over imminently to the new CAFM system.
• Scan and file completed worksheets.

About You:

• Strong communicator.
• Competent with IT software.
• Self-managing.
• Hard-working.
• Well presented.
• Good Telephone Manner.
• Ability to work under pressure and manage numerous tasks at the same time.
• Highly motivated and enthusiastic.
• A positive can-do attitude.
• Focused and committed.

If you feel this role is for you, please apply with an up-to-date CV for a call-back.

About Multi Trades Recruitment Limited:

Multi Trades are proud to boast a strong team of dedicated, successful recruiters with a combined total of over 50 years of experience. Our team has the necessary skills and tools to match the right candidates in the right location at the right price. Trading since 2012 we have built our database to over 80,000 strong and have great nationwide knowledge across many sectors.