Helpdesk Coordinator

Full Job Description

Helpdesk Coordinator – Facilities Management - Bury Town Centre – Up to £27,000
 
About the Company
 
We are working with a growing UK Wide Facilities Management organisation who are looking for a couple of people for their growing Helpdesk based in Bury Town Centre.
 
Helpdesk Coordinator – The Rewards

• Salary up to £27,000 dependant on experience in a similar role.
• Benefits

Helpdesk Coordinator – Requirements

• To monitor the helpdesk and proactively manage reactive and planned tasks through the CAFM system.
• To manage the maintenance office administration systems.
• To manage & update computerised PPM and work records.
• To ensure PPM work orders are produced via help desk orders and documents.
• To respond on the telephone/email to client requests and dispatch the appropriate engineer.
• To manage and produce reports, survey data and general maintenance related business letters.
• To input completed work orders and produce associated reports from the database.
• To monitor outstanding work orders and produce backlog reports.
• To assist in invoice disputes by document preparation and control.
• Motivate and manage other Admin staff and manage their training requirements.
• Requiring someone who has worked on a helpdesk already if possible

Helpdesk Coordinator – Responsibilities
 
To proactively manage reactive and planned tasks through their CAFM system, undertake general administration and telephone duties. Produce maintenance related documents, generate work orders and reports, data inputting of completed work orders, time sheets and service reports.
 
This role would suit a Helpdesk Team Leader, Customer Service Administrator, Helpdesk Assistant, Help desk Coordinator, Helpdesk Manager, Service co-ordinator, Service assistant, Service Planner, Service Scheduler, or Facilities Assistant. 
 
About Us   
 
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