Helpdesk Coordinator
Job Details
Full Job Description
To support and assist with all Helpdesk operations and provide comprehensive administrative support to the team.
Client Details
Our client is a global leader in commercial real estate services and investments.
Description
- Manage the call log system by logging tickets, tracking issues and assigning tickets to the suitable teams
- Maintain client communication via email, calls and other channels
- Compile helpdesk reports on volume, resolution time, client satisfaction and other key metrics
- Identify opportunities for improvement
- Assist with monthly client reports
- Obtain quotes and facilitate POs
- Ensure RAMS and competencies are received from contractors
- Provide reception cover as and when is needed
Profile
- 1 to 2 years experience of a Facilities of helpdesk environment is ideal
- Confident and a strong communicator
- Good Administrative and computer skills
- Excellent telephone manner
- Organised and calm in busy environments
- Experience of Purchase order management
- Good Excel skills
Job Offer
- Fantastic career growth
- Huge learning opportunity
- 22,000 pa
- Company benefits
Note: must be commutable to the Salford area and be on site 5 days per week, standard office hours.
Helpdesk Coordinator
Michael Page
All Direct Job Ads are subject to WhatJobs Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by WhatJobs. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.