Helpdesk Team Leader

Full Job Description

Job Reference: /AP/19-04/1147/6

Job Title: Helpdesk Team Leader

Location: Glasgow

Salary: Competitive

Hours per week: Monday to Friday - 08:00 - 15:30, 08:00 - 16:30, 10:30 - 19:00 - 37.5 hours per week 

Business Overview

Atalian Servest and OCS have merged to create a new organisation, the OCS Group UK & Ireland. We are a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.

Role Overview

We are currently recruiting for a Helpdesk Team Leader to join our passionate and driven team based at our Glasgow office.  

Benefits

• 33 days holiday
• Free fruit in our offices
• Employee Referral Scheme (if you refer a successful candidate to one of our vacancies)
• Wide range of retail discounts
• Regular social and charity events are held in our offices
• Get involved in charity events in the local community

Wellbeing

• Discounted gym membership
• Eye test £25 voucher and up to £100 towards glasses
• Join our Cycle to Work scheme via salary sacrifice
• Access to “CHROMA”, our internal colleague-led diversity and inclusion community – join a committee or take part in our D&I initiatives and events
• Access to internal Mental Health First Aiders

Career development and recognition

• Immediate access to “Opportunity” our internal Learning and Development platform
• Required professional membership fees paid for
• Opportunity to win monthly Superstar Awards
• Long service awards

Key Responsibilities:

• To lead the team in being the principal point of contact for customer enquiries, incoming calls, and new work requests on our CAFM Concept System.
• Acting as the first point of contact for the engineering workforce and sub-contractors, allocating work to engineer.
• Updating and closing out Reactive, PPM and Quoted jobs for engineers and sub-contractors on CAFM Concept System.
• Obtaining ETAs and updates for reactive works.
• Updating the database of quotations, engineering overtime and statutory compliance certification, where requested.

About You:

• Applicants must have the right to work in the UK
• Experience in a Senior Helpdesk/Team Leader Role, with line management responsibility, is advantageous.
• High understanding and experience with Microsoft Office software packages.
• High level of IT and systems literacy.
• Experience in using CAFM or other management systems.
• Proven experience in leading a service-driven operation with experience in managing an operation through periods of significant growth or change.
• Excellent team motivator and communicator.

How to apply

If you are interested to join a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply!

Alternatively, if you know someone whom you feel would be a good fit for this vacancy, click the link below to refer them and you could win up to £500! (T&Cs apply)

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