Higher Education Provider (HEP) Liaison Manager

Full Job Description

Higher Education Provider (HEP) Liaison Manager
An exciting opportunity has arisen for an HEP / Liaison manager to join our team.

Sympathetic to the unique needs of students with disabilities and with an in-depth understanding of the role of the Disabled Students’ Allowance (DSA) within the sector, the primary responsibility of the Higher Education Provider (HEP) Liaison Manager will be to identify, foster, develop and maintain excellent ongoing relationships with universities and colleges UK-wide (including Northern Ireland) The post will involve liaising with Disability Advisors (DAs) and key academic staff to gather information and maintain a database of in-house support, academic course information, and reasonable adjustments to add value to the customer journey.

The role is homebased however a flexible approach to the working week will be required from time to time as travel will be required to targeted HEPs within the region.  

Job title:

Higher Education Provider (HEP) Liaison Manager

Job Description:

What you’ll be doing:

• Building and maintaining excellent relationships with HEPs to gather information to support the DSA process. 
• Gathering quality and timely data from the HEPs, essential for building on a customer's current strategies.  
• Proactively demystifying and promoting awareness of the benefits and scope of DSA support to enable disabled students to be better supported to achieve their academic potential. 
• To promote DSA support, experience of preparing and delivering engaging presentations and workshops for various audiences including key stakeholders, prospective DSA customers/ applicants, and internal staff is necessary.  
• The quality and timeliness of the HEP data gathered is paramount to the DSA process, one that is underpinned by an inclusive environment and building on a customer's current strategies.  
• Working as part of an experienced organisational team, the HEP Liaison Manager will act as a resource to our DSA Assessor Team 

Key Relationships

• DSA Senior management team 
• HEPs 
• Stakeholders 
• Support Services and divisional functions – HR, BI, RP, BA, SHE 
• Operational management – from own and other value streams 

W e are looking for:

Essential 

• Commitment to team working, being highly collaborative.  
• Excellent interpersonal skills, vital for building relationships with key stakeholders.  
• Self-motivated with a positive attitude.  
• Willingness to keep up to date/actively informed of trends and developments with the DSA sector 

Desirable 

• Good understanding of DSA operating procedures 
• Coaching and training skills 

About Government Services

For more than 30 years Capita has been working across the public and private sectors, solving the complex challenges of our clients, increasing productivity, enhancing their use of technology and data, improving customer and public services and adding value to the UK and local economies.

Capita is committed to the local government sector and is the market leader in the delivery of Planning Resilience Services to Local Authority clients. We have worked with over 100 Local Authority clients nationwide, and have an outstanding track record of providing Development Management & Planning Policy and Consultancy services.

Capita has been supplying needs assessments for DSA since 2005 under our Contact Associates brand. Over that time, we have assessed over 75,000 students and supported them on their learning journeys. We’ve learnt a great deal about delivering a high-quality, digitally enabled, end-to-end customer experience.  

We will work closely with SLC to ensure that students benefit a seamless experience, which will mean their needs are met faster. Capita will provide a single point of contact for around 30,000 university students each year, carrying out a range of services, from initial needs assessment, to sourcing better value, higher quality, equipment, training students to use the technology and providing on-going after care. 

What’s in it for you?

• A competitive basic salary
• 23 days’ holiday (rising to 27) with the opportunity to buy extra leave.
• The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
• Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks and plenty more.
• Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology.
• Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform.
• You’ll get the chance to follow your chosen career path anywhere in Capita.

You’ll be joining a network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines and sectors. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you.

What we hope you’ll do next:

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email at or call 07784 237318 and we’ll get back to you.

Location:

London

,

United Kingdom

Time Type:

Full time

Contract Type:

Permanent