Hire Controller
Job Details
Full Job Description
Hire Controller - Hire Administrator - Branch Administartor
Join an experienced team with, a leading plant hire business in Walsall. With a diverse fleet of equipment and a commitment to excellent customer service, they provide essential machinery and tools to construction, infrastructure, and industrial projects across the region.
**Position Overview:**
We are currently seeking a motivated and organized individual to join us as a Hire Controller / Hire Administrator. This role is pivotal in ensuring the smooth operation of our plant hire services, managing the allocation and scheduling of equipment, and providing exceptional customer support.
**Key Responsibilities:**
- Handle incoming enquiries
via phone, email, and in-person, providing information on available
equipment and pricing.
- Coordinate the hiring process from start
to finish, including issuing contracts, processing orders, and
arranging delivery or collection of equipment.
- Maintain accurate
records of all hires, including contracts, invoices, and equipment
status.
- Liaise with drivers and operators to schedule deliveries
and collections in a timely manner.
- Respond promptly to customer
queries and issues, ensuring their needs are met efficiently and
professionally.
- Monitor equipment availability and coordinate
with the procurement team to replenish stock as needed.
- Assist in
maintaining a safe and organized yard, conducting regular checks on
equipment condition and compliance.
**Qualifications and Skills:**
- Previous experience in a similar role within the
plant hire or construction industry is essential.
- Strong
communication skills, both verbal and written, with the ability to
build rapport with customers and colleagues.
- Excellent
organizational skills and attention to detail, with the ability to
manage multiple tasks effectively.
- Proficiency in computer
systems and software, including MS Office and hire management
systems.
- Knowledge of plant machinery and equipment would be
advantageous.
- A proactive and customer-focused approach, with a
commitment to delivering high levels of service.
**Benefits:**
- Competitive salary based on experience with bonus
-
Opportunities for career development and advancement within a growing
company.
- Training and support provided to enhance skills and
knowledge.
- Pension scheme and other benefits package.
If you are looking for a challenging and rewarding role in the plant hire industry and have the skills and experience we are looking for, we would love to hear from you. Please submit your CV and a cover letter outlining your suitability for the role.
Hire Controller
Cormac & Co Recruitment Ltd
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