Home Ownership Officer (Liverpool) - Hybrid - £23.10 p/h
Job Details
Full Job Description
We have an urgent need for a temporary Home Ownership Officer to
work on a temporary basis for 12 weeks. The role is Liverpool based
but expectation to travel to schemes that are in Liverpool and
Manchester (mainly). This role is paying 23.10 ph (based on 35 hour
week, 32,002.39 p/a) and will require a Basic DBS upon
booking.
You will provide a customer focused account management
service to shared ownership and leasehold customers (including
commercial properties) within a specified geographical region,
ensuring the contractual obligations as defined in individual leases
and tenancy agreements are carried out in line with legislative
requirements and compliance and Group standards.
Ensuring
service charge financial activity is carried out effectively including
budget planning, the service charge setting consultation process and
reviews of scheme expenditure.
You will act as advocate for
customers, both internally and externally where appropriate to ensure
their expectations are maintained and they are receiving the
appropriate levels of service.
Managing Caretakers within a
specified geographical region to ensure the delivery of an effective
service to Home Ownership customers on behalf of the
Group.
About you
We are looking for
someone with:
- Up to date knowledge of leasehold legislation, regulations, and standards, including Section 20 requirements.
- CIOH partial/fully qualified or equivalent qualification or experience.
- Excellent attention to detail with the ability to work under pressure delivering to strict deadlines and manage conflicting priorities.
- Results driven with strong analytical skills, including the ability to critically analyse complex information, and experience of providing meaningful management information.
Customer focused with excellent
communication skills both written and verbal with the confidence to
interact with employees at all levels.
If you would like to
apply or for more information, please contact (url removed)
Home Ownership Officer (Liverpool) - Hybrid - £23.10 P/H
Liquid
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