Hospitality Assistant

Howden Group Holdings has recognised that attracting and retaining the right talent is of paramount importance to the continued success of the Group. We therefore need to attract individuals of the highest calibre through a recruitment process that is free from bias and discrimination, yet aligned to our commercial ambitions. Internal mobility plays an important role for the Group in retaining expertise, experience and talent by enabling employees to pursue their individual career goals and achieve their ambitions. We recognise that all people have a fundamental need and desire for on-going development and growth, and we also recognise that the best candidate for a role may already work inside the organisation so we encourage you to look internally for the next step in your career.

Scope:

To provide the highest standard of food, beverage and associated service to all hospitality customers

Purpose:

To assist with the preparation, presentation, service delivery of the catering requirement of the site to the company’s standard and the client’s satisfaction.

To have a flexible approach with the day to day business need and support peerage team when needed

Operations

• To assist as directed with all aspects of food service; ordering, preparation, and stock control for example:

• Ensure all counter, and tables are set up prior to service time

• Ensure all different services are all stocked up and in functioning order
• To assist with basic food preparation
• Ensure constant replenishment throughout service
• Ensure attractive presentation of food throughout service
• Ensure the service area are clean and tidy at all times
• Ensure service temperature checks are recorded
• To clean and clear down the all food service areas
• Ensure the cleaning schedule is followed in accordance to C.O.S.H.H regulations
• To create, maintain and enhance effective customer relationships, which includes team members, the Client and individuals in the external environment.
• Ensure the highest standard of customer care is used at all times always putting our customers first and before tasks
• Ensure all customers are served in a friendly and efficient manner with a welcome, smile and parting thank you
• Ensure all comments and complaints are dealt with according to our way and feedback is passed on immediately to the manager
• Ensure high standards of personal hygiene
• Ensure uniform is clean, tidy and the name badge is worn at all times
• Ensure all accidents and faulty equipment is reported to the manager
• Ensure that your new ideas are communicated to your manager
• Ensure full attendance to all training sessions, meetings and monthly reviews
• To ensure that all company documentation is completed in an accurate and timely manner
• To carry out any reasonable management request
• To relieve and assist in other areas within the unit or other establishments

Experience – essential

• At least 2 years’ experience of working within a customer-facing environment. Trained in manual handling and safe methods of working
• To be physically fit and capable of handling a wide variety of requests on a daily basis
• To be able to respond to many requests and at times work under pressure to ensure customer requirements are met

  Skills

• Previous hospitality experience
• The ability to converse with peers and Executives in a genuine, professional and confident manner
• Excellent verbal communication skills
• Excellent interpersonal skills
• Ability to deal calmly and effectively with demanding customers
• Ability to keep calm under pressure
• Efficient
• The ability to balance conflicting demands
• A commitment to and knowledge of the organization and its work
• The ability to make people feel at ease

  Job Description Changes

  This job description will be subject to review and the post holder will be consulted about any proposed changes. It is expected that the company’s Personal Development Plan will provide such an opportunity to discuss any amendments or indeed adaptations to your job description.

Our culture: People First

We are proud to be at the global table, but we are most proud of our culture . It has been built on a single and constant set of principles over more than 25 years, and it has helped us become:

• An international group with independence and people at its heart

• A home for talent with a unique culture: the biggest small company in the world

The focus on being a People First business has always been at the very heart of the Group. David’s vision was to create an independent business with a unique culture; one that would survive and thrive as a business controlled by the people working for it. Finding the most talented and entrepreneurial people to join the Group has been and will continue to be key.

Diversity & Inclusion

At Howden Group Holdings we consider our people our chief competitive advantage and as such we treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.