Hospitality Manager
Job Details
Full Job Description
Job Responsibilities
- Supervise and lead the golf services team, including training and scheduling.
- Manage reservations, venue operations, and guest inquiries.
- Ensure the cleanliness, maintenance, and organization of retail areas.
- Execute events, tournaments, and promotions to enhance guest experiences.
- Uphold operating procedures and service and safety standards, especially guest satisfaction.
- Resolve guest concerns promptly to maintain a high level of customer satisfaction.
Critical Skills & Experience Requirements
- Prior experience in golf course management or related hospitality roles.
- Strong leadership and team management skills to guide and motivate staff.
- Exceptional customer service and communication abilities to create a welcoming environment.
- Proficiency in reservation software and basic computer skills.
What We're Looking For
- Prior experience in restaurant, hotel or leisure management experience
- Management experience in a high-volume environment is desired
- Management experience in a corporate hospitality environment is desired
- Excellent communication, time management and organization skills
In return we offer
- 33 days leave (inclusive of bank holidays)
- Flexible working hours
- Continuous professional development in a fast-growing company
- Food and Beverage discounts
- Discounted use of Topgolf, extending to friends and family
Salary Range £25,820- £27,820+ up to 10% bonus
You will be required to provide a valid Proof of Right to Work in the UK. This can be a valid Passport OR Birth Certificate along with your National Insurance Documentation (both must be present) OR another form of valid right to work documentation'.
As applicable you must have a minimum of 6 months work eligibility available on the right to work documentation that you provide.
Hospitality Manager
Topgolf
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