Hotel General Manager

Full Job Description

My client in Mid Cornwall is seeking an experienced Hotel General Manager for a luxury Coastal Hotel.

Full time permanent position offering competitive salary based on experience plus fantastic company benefits.

To apply please submit your CV or call Steph at Winners Recruitment, Truro, for more information.

Responsibilities:

• Oversee all aspects of hotel operations to ensure exceptional guest experiences.
• Manage and lead a team of employees, providing guidance and support as needed.
• Develop and implement strategies to maximise revenue and profitability.
• Ensure compliance with all hotel policies, procedures, and regulations.
• Maintain high standards of cleanliness, safety, and guest satisfaction.
• Foster a positive work environment and promote teamwork and collaboration.
• Handle guest enquiries, complaints, and special requests in a professional manner.
• Monitor and analyse financial performance, budgeting, and forecasting.
• Implement effective marketing and sales initiatives to attract and retain guests.
• Stay updated on industry trends and best practices to ensure competitiveness.

Requirements:

• Bachelor's degree in hospitality management, business administration, or related field.
• Proven experience in hotel management roles, with strong leadership skills.
• Excellent communication, interpersonal, and customer service abilities.
• Financial acumen with experience in budgeting, revenue management, and cost control.
• Ability to multitask, prioritise, and problem-solve in a fast-paced environment.
• Flexibility to work evenings, weekends, and holidays as needed.
• Knowledge of industry regulations, trends, and best practices.