Housing Allocations Officer

Full Job Description

Housing Allocations Officer

Job Role

To deliver an efficient and professional allocations service, ensuring the council's Housing Register, allocation of accommodation within the council's own stock and nominations to partner registered provider vacancies are administered in accordance with the Council's Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation (Part 6 of the Housing Act).

To provide comprehensive housing advice and information to households in housing need in order to ensure their housing needs are met via the appropriate intervention.

Key Responsibilities:

To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Council's Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer's housing options.

Comprehensively assess, investigate and determine housing applications to join the Council's Housing Register in terms of eligibility and qualification for social housing and level of priority awarded to those applicants that can join the Council's Housing register in accordance with the Council's Housing Allocations Scheme and all relevant codes of guidance and legislation.

Process applications where there is a medical need and assess the applicant's basic medical condition in relation to their housing circumstances. Make decisions on the level of priority that should be awarded to the applicant and the type of property to best suit their needs. In particularly complex situations, make an appropriate referral to the Council's specialist medical advisor for guidance and advice to inform decision-making.

Responsible for allocation of properties through each choice-based letting cycle. Ensure that the shortlisting and nomination of applicants against properties is undertaken in an appropriate and timely way in accordance with the Council's Housing Allocations Scheme and in relation to prescribed nomination agreements. Ensure that any risks are properly assessed and escalated, as appropriate, in accordance with MAPPA, MARAC and any relevant safeguarding and/or health and safety procedure