Housing Compliants Admin Support Officer
Job Details
Full Job Description
Client
Local Authority in Ealing
Job Title
Housing Compliants Admin Support Officer
Pay Rate
18.04 an hour PAYE
Hours
35 hours Mon to Fri (09:00:AM - 05:00:PM)
Duration
3 Month Contract
Location
This will be a hybrid role working 2-3 days in the office(Perceval House,Ealing).
Description
Your primary duties are to:
* Acknowledge and respond to customer
complaints within the agreed service level agreements
* Investigate
and resolve customer complaints promptly and proactively, ensuring the
written response addresses all of the issues raised
* Communicate
with customers over the phone, email and our customer portal
*
Liaise with key stakeholders to progress the customer complaints
*
If appropriate, calculate redress and compensation in line with the
enact policies
* Maintain databases and
spreadsheets
Candidates with letter writing experience and
working knowledge of the repairs modules in Open Housing Management
System (OHMS) will be at a distinct advantage.
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