Housing Management Administrator / Receptionist (FTC Maternity Cover) 2 days per week (Thurs & Fri)

Full Job Description

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year.

Once our houses are built, they are let to people who cannot afford to buy or rent at full market values. The majority of our properties are offered to people on local authority housing lists to rent. We also manage homes to let at intermediate rents, for people saving for a deposit, and shared ownership homes, which help people make their first step on the housing ladder.

The Role

We currently have a vacancy for a Part Time (14 per week) Housing Management Administrator / Receptionist to join our Housing team.

This is a fixed term contract (maternity cover) until March 2025

Hours:.

Thursday 8:30am - 16:30pm

Friday 8:30am - 16:30pm

The role will involve:

• Providing administrative support to Housing Officers dealing with housing management issues including car parking permits, assisting in the lettings process, sending out newsletters and standard correspondence including warning letters and general estate letters and notifications of meetings.
• Liaising with appropriate agencies / internal departments to deal with issues such as lettings, abandoned vehicles, bulk rubbish removal, recycling bins etc as required.
• Assist in the preparation of reports and statistics as required.
• Processing of all applications for garages and car parking spaces, and carry out the related administrative tasks.
• Ensuring detailed information is obtained from tenants, updating records and keeping accurate records of customer contacts, including complaints.
• To ensure that the presentation of the service provided to tenants and others is professional, positive, friendly and helpful at all times, and in line with the Association`s Customer Charter.
• To provide mutual support for the Customer Services Team, including cover for reception, as required
• Occasional accompanied visits with Housing Officer
• General administration.

Skills/Experience

• Demonstrable experience in a similar role.
• Ideally, experience of working within a housing association
• Excellent planning, organising & time management skills essential
• Excellent customer service skills, demonstrable experience in dealing with queries and complaints whilst maintaining an excellent telephone manner

The Benefits

In return for your hard work and commitment, we offer a considerable benefits package. This includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service (pro rata for part time )
• 10,848 pa for a 14 hour a week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Well-equipped on-site gym

Closing date: Tuesday 30th April 2024

Interviews: Tuesday 7th May 2024

Hightown is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. Successful candidates will need to have a satisfactory enhanced disclosure from the Disclosure and Barring Service, together with any other relevant recruitment checks.

We are an Equal Opportunities Employer and Disability Confident Employer.

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