Housing Officer Assistant

Full Job Description

Job Opportunity: Assistant Housing Officer (Temporary)

Position: Assistant Housing Officer
Contract: Temporary 1-Month Contract
Possibility of Extension: Yes, based on performance
Pay Rate: 16.60 Per Hour (PAYE)
Working Hours: 37 hours per week, Monday to Friday, 08:45 - 17:00
Location: CB2 1BY

Job Purpose:

Delivering a range of comprehensive tenancy and estate management housing services to Cambridge City Council tenants, leaseholders and residents within a neighbourhood or residents of the Temporary Housing Service and clients of the Housing Support Service.

Key Responsibilities:

• Ensuring that cost-effective and value for money services are delivered on Housing estates.

  Improving service provision to the customer by representing the Council at local area based meetings or Managers/Officers meetings. Identifying areas of concern and influencing priorities to improve services.
• Manage budgets for communal cleaning, grounds maintenance, tree works, window cleaning and environmental budgets.
• Explore innovative ways to provide recycling for tenants by liaising with residents, other Council departments to provide residents with effective solutions according to demand.
• Manage contracts to ensure good standards are met by contractors on Housing estates. Report to Tenants, Leaseholders, Councillors and Officers on performance of contractors.
• Identify and organise estate based community days ensuring removal of waste responsibly in accordance with our environmental core objectives.
• Identify and manage environmental improvement projects including sourcing funding through grant applications, consulting with residents, managing procurement and implementation.
• Identify, inspect and manage stock condition issues on estates and report them appropriately ensuring identified works are completed to the agreed standard.
• Liaise and advise Resident Green Inspectors, organise meetings, arrange health and safety training, risk assessments ,check quality of work and recruitment.
• Provide support, guidance and specialist advice on estate based environment improvements to other service areas, Customer Service Team and Housing Officers.
• Identify, manage and advise tenants of any breaches of the Council's Tenancy Conditions, Policies and Procedures. Develop, initiate and influence solutions by liaising with the tenant, other Council departments and external agencies.

Qualifications and Experience:

• Experience in debt and income recovery, including non-legal and legal remedies, in a local authority or housing association setting
• Experience in tenancy management and enforcement
• A sound knowledge of landlord and tenant legislation (Housing Act 1985, Landlord and Tenant Act 1985, The Localism Act 2011, Crime and Disorder Act 2014, Environmental Health Act 1990)
• Excellent communication and negotiation skills
• Ability to deal with people in challenging situations
• Work subject to deadlines involving problem-solving, changing circumstances or demand

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