Housing Officer

Full Job Description

Housing Officer

Hackney


Job Role

To provide a tailored, resident-focused housing management service within a designated neighbourhood. This will include:

Providing effective tenancy management and enforcing tenancy conditions.

Ensuring that tenants and leaseholders are involved in the design and implementation of estate management services to meet individual and neighbourhood requirements.

Pro-actively liaising with other housing divisions, as well as undertaking joint working across the housing service, and engaging with external partners to deliver effective services.

Key Responsibilities

To ensure that tenants understand their rights and responsibilities under the tenancy agreement and that all tenancy conditions are adhered to.

To take action concerning breach of tenancy, removal of squatters, unauthorised occupants, authorising successions, assignments and referring complex cases
to the Area Housing Manager.

To investigate and manage all reported and recorded incidents of low level antisocial behaviour in a timely manner and in accordance with service standards, legislation and the Antisocial Behaviour Policy and Procedure. Ensure that early intervention and enforcement measures are implemented to minimise the risk to the victim or perpetrator.

To plan and perform regular visits on the estate, to identify any maintenance requirements and organise relevant response, including raising communal repair works within allocated budget.

To attend Enhanced Tenants and Residents Association (ETRA) meetings and other tenant and leaseholder' involvement and consultation meetings and forums as and when required. This includes liaising with Tenants' Associations or similar organisations and encouraging a culture of customer involvement.

To introduce new tenants to local resident groups and make aware of Tenants and Residents Associations and work with the Rents and Leasehold Teams to ensure rent and service charge responsibilities are clear and maintained.


Person Requirement

Proven housing officer experience in the social housing sector.