Housing Officer

Full Job Description

We are recruiting for an exciting opportunity for a Housing Officer to work for an excellent organisation based in Wembley on a temporary to permanent basis. This role is paying £25.00p/h PAYE and requires you in office / on patch / remote.

Your responsibilities will include:

• Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request. Promote self-sufficiency in our services while offering support to those that need extra help.
• Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers' expectations.
• Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.
• Deliver a comprehensive lettings service which leaves customers feeling satisfied with Housing Management from day one.
• Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
• Post inspect communal maintenance repairs and undertake follow up actions as required.
• Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies.
• Deliver the premise of 'Every visit counts' by checking interests of other areas including rent collection, property services, community wellbeing and other areas of the council.
• Take ownership and report anything people or property related (repairs, cleaning, grounds maintenance, trees etc.) while out on site. Maintaining estates is everyone's responsibility.
• Carry out tenancy audits, so that we have a current view of tenants and know those in their household, and a clear understanding of vulnerability.
• Provide support to vulnerable customers in line with housing policy.
• Attend and present at court cases and evictions; ensure the council's interests are protected.

If this is of interest to you, please apply today.