IKEA Dartford Transport Operations Manager

Full Job Description

Working for our growing IKEA contract at our brand new, state of the art site in Dartford. Customer service will be at the heart of this role, creating a better everyday!

Wincanton are in an exciting growth period having recently won several new contracts and in tender for a lot more! Our people are the driving force of our success, and we think it is important to reward and recognise your hard work which is why our benefits packages and development opportunities are unrivalled.  

Why you should work for Wincanton:  

• 40 hour working week
• 4 on 4 off shift pattern working 12 hour shifts with varying start times
• Unrivalled salary – Up to £42,000 dependant on experience  
• 20 days holiday  
• Extensive retail discounts across all the big retailers including supermarkets, fashion, technology, travel, days out, hair & beauty, sports and much more! 
• Permanent employment contract with an ever evolving and growing market leader 
• RAC cover  
• Cycle to work scheme  
• Free on-site parking  
• Extensive wellbeing programmes and initiatives accessible to all employees  
• Healthcare cash plan programme  
• Pension scheme  
• Death in service benefit – although we hope you never have to use it! 

What will you be doing as an Operations Manager?  

• Ensure a safe working environment
• Ensure Health & Safety regulations are adhered to
• Ensure Safe Systems of Work are adhered to
• Oversee thorough training of drivers and porters in transportation safety and compliance.
• Ensure stock debriefed correctly at the end of day
• Oversee management of HR processes – RTW’s, formal Investigations, disciplinaries etc. 
• Oversee management of driver performance to achieve high standards of customer service, ensuring a high level of NPS / Happy Customer score is achieved. 
• Ensure a high level of PDA compliance is achieved. 
• Ensure all product returns procedures are adhered to. 
• Ensure all relevant information is recorded for transport KPIs. 
• Liaise with customer to resolve any customer issues. 
• Assist with organisation of service and maintenance of vehicles in line with legal requirements. 
• Help to Manage driver hours in line with working time legislation. 
• Vehicle and driver records are managed in line with relevant legislation in preparation for transport audits. 
• Investigate driver and porter incident reports. 
• Undertake investigations as and when required. 
• Actively promote and manage good health and safety practices within the working environment.

Relevant skills and experience as an Operations Manager:  

• PC literate with good knowledge of Excel
• Ability to lead a team effectively
• Able to delegate tasks effectively
• Self-motivated to work as an individual when required
• Ability to work in fast paced environment
• Experience of chairing disciplinary hearings
• Be able to work under pressure whilst maintaining high standards.

Be a part of our values; Excellence, Integrity, Passion, Proactivity, Togetherness & Trust.

Our Commitment

We are committed to providing equality of opportunity for all employees. We want to create an environment where all colleagues feel safe, supported and valued, whilst feeling they can be their whole selves within our workplaces. We are proud that our colleagues represent us and our successes. Attracting diverse teams, we believe in creating an inclusive, respectful organisational culture for our colleagues and future talent. 

Find out more: Wincanton champions a diverse workforce