IT Analyst General - USA visa sponsorship jobs #QL994561
Job Details
permanent
London, London, United Kingdom
move2usajobs.com
18.03.2024
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Full Job Description
GENERAL SUMMARY:
Under direct
supervision, the IT Analyst may assist in formulating and defining
systems scope and objectives through research and fact-finding
combined with a basic understanding of business systems and industry
requirements. May also work with subject matter experts to develop
related content, processes, procedures, basic programming or reporting
associated with ERP/EMR or other software systems. May be responsible
for writing technical copy for various electronic publications;
prepare operation and maintenance manuals and technical publications;
gather technical information, prepare written text, and coordinate
layout and manual organization. Researches available software and
hardware assets in use throughout the organization and assists in the
implementation of policies and procedures for control. May be required
to respond to user complaints by researching and analyzing non-complex
problems associated with the organization's various systems. Diagnoses
problem source through discussions with users. Follows up with users
to ensure problem has been resolved.
This is an
entry-level position intended to give individuals with applicable
education, but limited work experience, exposure to a variety of
responsibilities in the information technology department leading to
further career specialization. Individuals in this role must
demonstrate analytical thinking capability, be highly-skilled
communicators, self-motivated and people oriented. The IT Analyst must
be able to think clearly and logically in challenging situations.
Individuals in this role are quality and detail oriented.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
1.
Works with Subject Matter Experts to interview requestors and
departments to collect information as well as document workflows,
requirements and business continuity needs.
2. Assists
in preparing detailed specifications, wireframes, user stories, epics
and theme documentation and final product documentation.
3. May participate in programming, unit testing prototypes
and enhancements developed to meet user requirements.
4. Performs training activities and obtains
software-specific certification(s) as needed, applicable to the role
and area of assignment.
5. May develop metrics and
reporting as assigned.
6. Works with technology
partners and peers to maintain appropriate knowledge base information
for software and hardware assets, and related business systems.
7. Participates in the development and implementation of
related policies and procedures.
8. Other related
duties as assigned.
0 - 3 years
of experience in analysis, design, technical writing, end user
support,
Knowledge of Microsoft Office products.
Pursuing advanced certification in ITIL, ITAM, CSAM, PMP,
BA, or other applicable certification.
Well-developed
and highly effective oral and written communication skills.
General knowledge of emerging technologies.
CERTIFICATIONS/LICENSURES REQUIRED:
Must
meet or exceed core customer service responsibilities, standards and
behaviors as outlined in the HFHS' Customer Service Policy and
summarized below:
Communication Ownership
Understanding Motivation
Sensitivity
Excellence
Teamwork Respect
Must
practice the customer skills as provided through on-going training and
in-services.
Must possess the following personal
qualities:
Be self-directed
Be
flexible and committed to the team concept
Demonstrate
teamwork, initiative and willingness to learn
Be open
to new learning experiences
Accepts and respects
diversity without judgment
Demonstrates customer
service values
PHYSICAL DEMANDS/WORKING
CONDITIONS:
Normal office environment with minimal
exposure to noise, dust, or extreme temperatures.
Benefits
Medical, dental, vision
401k
Term life
Voluntary life and disability
insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional
Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term
assignment with opportunity for hire by client