IT Analyst

Who we are: We're a global digital transformation partner for change agents, working to modernize their organizations. 

Who we help: Our 650+ digital specialists have helped global companies like Kraft Heinz, Moderna, Lululemon, Games Workshop, Atlassian, and The Very Group create business impact.

What we do: We offer clients end-to-end expertise across Business Strategy, Commerce, Platform, Products, Innovation, and beyond.

How we help: We work together as one connected team to drive business impact and ensure every strategy is actionable through to execution in the context of your organization’s broader ecosystem. We collaborate as cross-disciplinary pods and as extensions of client teams - ensuring the right perspectives contribute to creating connected, value-generating outcomes.

HERE .

LOCATION: Apply Digital is hybrid/remote-friendly. The preferred candidate should be based in the United Kingdom , working in hours that align to GMT .

THE ROLE:

#LI-MF1

RESPONSIBILITIES

• Design, scope, implement, and enhance the systems and programs our teams use. 
• Respond to requests from users intelligently and empathetically. Requests may include: managing our identity platform, MDM,  WiFi, Google Workspace, Slack, Zoom, Atlassian Cloud, macOS, mobile devices, printing, equipment requests, endpoint protection, information security, and others.
• Manage user account and application access in cloud identity and productivity apps such as OKTA, Google Workspace, Slack, Atlassian Cloud, and others. 
• Experience with cloud services (AWS, Azure, GCP)Manage hardware procurement, setup, and deployment.
• Manage hardware inventory.
• Manage software license and subscription allocations.
• Confidently troubleshoot macOS issues.
• Work with the Service Desk team in LATAM to ensure the helpdesk is running smoothly.
• Assist the People Ops team with onboarding/offboarding, and office/remote-office logistics as needed.
• Produce and edit documentation for the IT team as well as user-facing guides to assist staff in orientation and everyday tasks.
• Develop, evaluate, test and integrate new vendors and/or technologies.
• Analyze business problems and requirements to plan and implement solutions.
• Manage and run complex IT projects.
• Opportunities to work with Engineers in a DevOps capacity.
• Able to perform general operational support to the office and staff as required.

WHAT WE’RE LOOKING FOR

• Exemplary written and verbal communication skills
• Excellent interpersonal skills with a customer-service oriented approach to their role
• Strong team player with the desire to learn, mentor, and share knowledge/expertise.
• Willingness and confidence to learn on the fly
• Outstanding troubleshooting skills
• An ability to connect and communicate effectively with employees, clients and vendors
• A person who brings positive energy and an openness to everything they do
• Self-starter with the ability to prioritise effectively in a small team.
• The resilience to work in a flexible, start-up environmentTechnically well rounded to be able to step in wherever needed.

LIFE AT APPLY

• Generous paid time off - take the time you need to be balanced and energized
• A growing company means many opportunities for advancement - we like to promote from within!
• Competitive benefits plan
• Regular team and company events (karaoke, escape rooms, axe throwing, and more!)
• Training budgets, Days of Learning, company-wide training, Apply Library and our Hackathon for Good mean you have many different ways to learn and stretch yourself