IT Automation Lead (Office based)

Full Job Description

Responsibilities:

Process Automation:

• Work with vendors to define requirements for implementing functionalities to automate company tasks (e.g., new employee registration).
• Manage and maintain a centralized tool for all Project management and Company administration tasks, including:
  • Employee details management
  • Access control
  • Asset management (including Sage database)
  • Issue ticketing system.
  • Training portal management (including login details)

Requirements:

Technical Skills:

• Troubleshoot and resolve network connectivity issues.
• Experience troubleshooting and fixing hardware issues (laptops, printers, scanners).
• Proficiency in IT administration tasks, including:
  • User account management
  • Access control and permissions
  • System configuration and maintenance
• Provide exceptional customer service to internal staff, addressing technical inquiries and resolving issues promptly.

Soft Skills:

• Excellent communication and interpersonal skills.
• Ability to prioritize tasks, manage time effectively, and work independently.
• Proactive problem-solving skills.
• Customer service focus with a commitment to providing exceptional support.
• Ability to learn new technologies quickly and adapt to a changing environment.

Nice to Haves:

• Experience with specific Project Management or company administration tools (e.g., (name specific tool if applicable)).
• Knowledge of Sage database management.
• Proficiency in scripting languages.