IT Change and Asset Manager - Service Management

Full Job Description

About Cognita

Launched in 2004, Cognita is an extraordinary community of diverse yet connected schools, spanning sixteen different countries.

At Cognita, we know every student is unique. We nurture their distinct personalities and strengths. We support them academically, socially, and emotionally, wherever they are in the world, wherever they’re starting from.

And each and every one of our schools is unique too. We protect what’s special about them, while offering them rich knowledge, opportunities, and best practices. And they get to be part of something bigger. We open their classrooms to the collective wisdom of over 100 schools in 16 countries, ensuring every child gets an education that’s, quite literally, world class.

It’s an individual approach that empowers every school, teacher and student to focus on what they do best. And thrive.

We want to help you go further. If you work with us, you’ll be joining a community of 18,000 teachers and staff in over 100 schools worldwide. And we have offices in the UK, Europe, Latin America, the Middle East and Asia.

Our exchange programmes give you the chance to see other parts of the world. And learn to be strong leaders with regional leadership events and bespoke UCL leadership programmes. There’s something for everyone.

We want teachers who love what they do and bring that passion into the classroom. And we want leaders who can take us forward. That’s why we invest in our people with benefits and opportunities for professional development. We get passionate people and you get vibrant and rewarding careers.

About the role

The purpose and prime objective of this dual service management role is focus on both IT Change Management and Asset Management defining, building and maturing the practice. The responsibilities will be focused on managing, governing, CSI and delivering the practices which entail areas such as Policy, Process, ITSM tooling, Training/Coaching, QA and Reporting.

The IT Change Management function will ensure that standardised methods and procedures are used for efficient and effective handling of all changes in order to minimise the risk and impact of changes to service availability and quality.

The Asset & Configuration Manager function will ensure delivery of a single standardised Asset Management Practice including a single set of methods and procedures for a reliable inventory (CMDB) for all Global IT Assets ensuring its governed and managed efficiently and effectively.

This is a hybrid role with up to 2 days a week on-site at Head Office.

What you will be doing

As the IT Change and Asset Manager you will lead the Asset Management processes and activities working with Global Teams to ensure deliver a set of standardised Asset Management policies and processes which are effectively managed, governed, and facilitate continual service improvements. Owning the change management processes and activities and make sure they operate efficiently and effectively, ensuring that all technical changes and projects implemented are compliant with relevant change management policies.

You will chair the CAB and eCAB ensuring required personnel are in attendance and ensuring that all changes are either approved or rejected accordingly. You’ll manage, track and report all change requests, drive awareness of the change management process, and develop a continual service improvement plan. Whilst working with the global and regional teams to deliver a single set of standardised change management policies and processes which are effectively managed, governed, and facilitate a global change forum to drive compliance to change policies and improvements.

You will be able to demonstrate Asset and IT Change management knowledge and experience of leading teams and motivating them to achieve common goals. You’ll thrive in a fast-paced business environment with an emphasis on positive change and adaptive working practices.

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What we're looking for

Education, Experience, and Preferred Skills:

• ITIL knowledge and experience
• Bachelor’s degree or equivalent in an IT related subject
• Experience in a ITIL SAM process role
• Experienced in a ITIL process role

Technical Skills:

• IT Life-Cycle Management
• Asset Management (e.g. SAM, ITIL)
• ITIL 4 Intermediate qualification
• ITSM tool (e.g. ServiceNow, BMC Remedy, Freshservice)
• Software licensing tools (Snow, Flexera or equivalent) Optional

Leadership Skills:

• Experience of engaging and building successful relationships with stakeholders of the change management process, including senior management
• Work as a team with others
• Identify and manage priorities.
• Deliver work to high standards.
• Be driven to improve yourself through personal development

Benefits at Cognita

• Competitive salary depending upon qualifications and experience
• School fee discount
• Exclusive third-party discounts
• Professional Development
• 25 Days Annual Leave + Bank Holidays

Please send a copy of your CV to

Closing date for applications is Sunday 5th May.

EARLY APPLICATIONS ARE ENCOURAGED, WE RESERVE THE RIGHT TO INTERVIEW AND APPOINT PRIOR TO CLOSING DATE FOR THE RIGHT APPLICANT.

Applicants who have not heard from the school by the closing date must assume that, on this occasion, their application has been unsuccessful.

Cognita Schools are committed to safeguarding and promoting the welfare of children and young people and expects all staff, volunteers and other third parties to share this commitment. Safer recruitment practice and pre-employment background checks will be undertaken before any appointment is confirmed.