IT Deskside Support Engineer

We are currently looking for highly customer-focused and enthusiastic IT Deskside Support Engineer with a genuine interest in solving peoples IT issues to support users based in Daventry.

The successful candidate should be technically competent, possess good communication skills and be willing to collaborate with the wider IT support teams.

You will be responsible for onsite technical services providing support services including; Deskside Software support, IMACD, Onsite printer support, Hands and Eyes support and T&M services.

Key Responsibilities:

• Providing overall support to end users of applicable IT services
  
• Serving as an escalation point for end users related to IT services
• Interfacing with business management on the site
• Case management of Incidents and IMAC’s in line with SLA’s
• Software and system fault diagnosis, analysis and fix
• Manage / Provide support and technical expertise to projects as directed
• Installation and maintenance of software products
• Laptop / desktop Build & Deployment

Essential Skills:

• A broad technical knowledge of IT, PC’s/peripherals and their architecture
• Proven software and hardware troubleshooting skills
• In-depth knowledge of standard SW issues including Windows OS, Office Suites and core application suites
• Excellent communication and interpersonal skills
• Excellent customer facing skills

This is an excellent opportunity to join us and as an employee you will gain access to a large library of training courses and accreditations to help further your skills and development.

We also offer an excellent benefits package including personal pension plan, and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

By completing the application process you agree that ES Field Delivery UK LTD (FDS) may contact you in line with General Data Protection Regulation (GDPR) in connection with your application via the contact details you provided in relation to the vacancy you have applied for. Our Privacy Notice can be viewed at