IT Help Desk team leader

Full Job Description

I am working with a progressive and forward thinking IT Managed Services organisation who due to growth are looking for an IT Help Desk Team Leader to join the organisation.

You will be responsible for the day-to-day running of a busy IT Service Desk who take calls from 1st to 3rd line across the companies client base. As well as the day-to-day management of the team you will be responsible for the SLA's and the setting and monitoring of KPI's as well as engaging with customers ensuring that they are getting the service they need and acting as a point of escalation.

Previous experience as a team leader or a service desk manager is essential as is the ability to be in the office 2-3 days a week.

For more details please contact me ASAP.