IT Helpdesk Technician

Full Job Description

About the Role

An exciting opportunity has arisen for an IT Helpdesk Technician to join our team.

• You will be first point of contact for the IT Help Desk, resolving low level IT problems quickly.
• Administrating and monitoring the call log.
• Completing administrative tasks including the production of monthly reports etc.
• Training new staff members on some basic uses of our systems and applications
• Assisting in the tidying up and monitoring of data in our systems.

About You

We are looking for someone who is:

• Pro-active and enthusiastic,
• Highly organised and can multitask effectively.
• Able to work as part of a team to deliver an excellent service
• Flexible in your approach to work.
• Committed to equality and diversity
• Able to take a positive approach to supporting others.

The Benefits

In return for your hard work and commitment, we offer a benefits package which includes:

• Generous annual leave allowance of 33 days per year, including statutory bank holidays, rising to 35 days with service
• 27,117 pa for a 35 hour week contract
• Regular support from your line manager and colleagues
• Annual bonus based on satisfactory performance
• Monthly attendance bonus on top of your basic salary
• Annual salary and cost of living review
• Commitment to health and wellbeing with the Five Ways to Wellbeing
• Ongoing professional development and support to deliver outstanding support
• Workplace pension scheme and life assurance of three times your annual salary
• Refer-a-friend scheme: Earn a 130 bonus for each friend you refer to work for us
• Friendly and supportive team environment
• Employee assistance helpline
• Mileage paid for car usage
• Ability to work from home 2 days per week upon agreement

About Us

Hightown is a charitable housing association operating principally in Hertfordshire, Bedfordshire, Buckinghamshire and Berkshire. We believe everyone should have a home and the support they need, so our aim is to build new homes and to provide excellent housing and support.

We currently manage over 8,000 homes and employ over 1,000 full and part time staff from our head office in Hemel Hempstead. We have an annual turnover of 120 million and a development programme that will deliver over 400 new affordable homes each year.

How to Apply

To apply for this position please complete an online application form below.
Please see below for a copy of the job description.

Closing date: Wednesday 1st May 2024

Interview date: TBC

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We are an Equal Opportunities & Disability Confident Employer.