IT Infrastructure Lead
Job Details
Full Job Description
We are seeking a hands-on Infrastrcure Manager to lead a small
UK-based team consisting of service desk analysts and infrastructure
engineers supporting a global multi-site environment. Permanent based
in Sheffield paying up to £60,000 + bonus and benefits
The
successful candidate will be responsible for managing the global IT
support function, ensuring the delivery of high-quality technical
services.
The role requires a deep understanding of
ITIL-based service management, experience with SLAs and KPIs along
with strong networking experience and Microsoft hybrid solutions.
About You
Must have a strong technical skillset and come
from a background in infrastructure services. Proficiency in
networking, coupled with hands-on experience in both on-premises and
cloud computing, is crucial. Additionally, must have a history of
successfully managing ITIL service teams
Key
Responsibilities:
Collaborate on defining the IT and
technical strategy in line with overarching global IT strategy.
Manage an ITIL-based service function supporting a global
multi-site user base.
Oversee the implementation and adherence to
ITIL processes, ensuring service quality and efficiency.
Defining
and managing Service Level Agreements (SLAs) and Key Performance
Indicators (KPIs)
Lead and mentoring the team of service desk
analysts and infrastructure engineers.
Provide technical guidance
and support to team members.
Foster a collaborative and
high-performance team culture.
Technical Overview:
In-depth knowledge of server administration, virtualization, and
cloud technologies.
Proficiency in managing complex networking
environments.
Cisco network architecture and deployments
Fortinet Firewall architecture and deployment - including SD-WAN
Excellent working knowledge Microsoft 365 including Intune and
Autopilot.
Extensive experience in end-user computing support,
including desktops, laptops, mobile devices, and software
applications.
Solid understanding of cybersecurity best practices
to ensure the security and integrity of IT systems.
Security
vulnerabilities and patch management.