IT Solutions Technician Apprentice (Level 3) - Apprenticeship Scheme 2024 (FTA)

By 2050, the planet could be using twice as much electricity compared to today. Are you interested in contributing and helping to shape the future of the world’s energy? If so, read on.

Fusion, the process that powers the Sun and Stars, is one of the most promising options for generating the cleaner, carbon-free energy that our world badly needs.

UKAEA leads the way in realizing fusion energy, partnering with industry and research for groundbreaking advancements. Our goal is to bring fusion electricity to the grid, supported by tomorrow's power stations. In pursuit of our mission, UKAEA embraces core values: Innovative, Committed, Trusted, and Collaborative."

As an employee of UKAEA you will benefit from:

• A starting salary of £18,000 with significant yearly increases.
• Corporate bonus scheme up to 7% once you reach your third year.
• Dedicated support to help you to develop your career and experience.
• Encouragement & support to achieve your qualification.
• A vibrant culture committed to equality and being fully inclusive.
• Employee Assistance Programme and trained Mental Health First Aiders.
• Dedicated Early Careers events & team building opportunities.
• Flexible working options including family friendly policies.
• Generous annual leave allowance starting with 25 days, plus 3 days Christmas closure and 2.5 privilege days, in addition to UK bank holidays
• Wide range of career development opportunities
• Outstanding defined benefit pension scheme.

This role requires employees to complete an online Baseline Personnel Security Standard (BPSS) , including The Disclosure & Barring Service (DBS) checks for criminal convictions.

The Role

Are you looking for an exciting opportunity to make a difference? Join our team and contribute to the future of fusion energy. As an IT Solutions Technician Apprentice , you will play a pivotal role in assisting the IT infrastructure to support around 2,500 users in a multi-network environment. 

The apprentice will be encouraged to work in a variety of environments, learning new skills with support from a wealth of experienced Engineers, Analysts, Technicians and Specialists.

Aside from the Core Opportunity to Develop, implement and maintain complete IT solutions such as networks, operating systems and applications, the apprentice will also be required to then choose one of two options; either the Software (undertake activities in the area of applications and supporting components such as databases.)  or Hardware (undertake activities in the area of the infrastructure aspects of solutions such as servers, Storage and networks) path. 

Under the supervision of the Enterprise Infrastructure Solutions groups leads in IT Operations, Data Centre (DC) Management and Systems, the apprentice will be learn to:

• Work through IT Service desk support requests; Incident support and troubleshooting of any reported issues raised by users.
• Work with the IT technical coordinator to ensure project job schedules are maintained to Manage project portfolios that are attached to the infrastructure teams.
• Liaise with the IT operations Team on data centre activities.
• Working with the DC Manager to ensure stock levels for cable, labels, cable ties, spares, tools etc are at acceptable levels.
• Perform inventory checks when the equipment arrives, document serial numbers, asset tags and device names, upload physical asset information Asset manager for all devices.
• Apply a solution lifecycle framework that includes requirements gathering, solution development, testing, implementation and ongoing support. 
• Demonstrate an understanding of different types of network devices, routers and switches, their relationship to the stack model and the use of firewalls.

Additional Responsibilities:

• Complete national academic qualification as defined by the apprenticeship training standard; IT solutions technician / Institute for Apprenticeships and Technical Education  
• Attend designated training provider, develop and attain a good knowledge of procurement skills.
• Represent the UKAEA Organisation and attend external outreach and careers events.

Essential Requirements:

• 5 GCSEs grade 9-4 (A*-C), including Maths and English (or BSL for those whose primary language is BSL)
• Self-motivated and unafraid to use their initiative.
• IT literate and fluent in MS Office

A full list of our benefits can be found here

We welcome applications from under-represented groups, particularly individuals from black and other ethnic minority backgrounds, people with disabilities, and women. Our Executive team, supported by our 'Equality, Diversity and Inclusion' (EDI) Partner and Inclusion Ambassadors, actively promotes EDI and takes steps to increase diversity within our organization. We reinforce best practices in recruitment and selection and evaluate approaches to remove barriers to success.

Please note that vacancies are generally advertised for 4 weeks but may close earlier if we receive a large number of applications.