IT Strategy Consultant - ServiceNow - Digital Workplace Services

Full Job Description

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritises customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills and Experience:

An experienced and recognised ServiceNow Consultant with at least 10 years’ experience developing, selling, solutioning & implementing ServiceNow solutions to the enterprise.
You can demonstrate a grounded consultative perspective and deep understanding of modern, transformational approaches to enterprise-grade end-user workspace services including but not limited to; organisational, cultural, and behavioural change management, device management, user journey mapping, digital experience management, analytics, AI, automation, and collaboration solutions. You will therefore be able to demonstrate experience in some or all the following areas: 

• Knowledge of IT, Enterprise Service Management, or large enterprise SaaS solutions.
• Experience in ITSM, ITBM, ITOM, CSM, or HR products on ServiceNow.
• ServiceNow Certifications in all areas preferred
• Knowledge of relational databases e.g. MySQL, MSSQL, Oracle would be beneficial
• Experience with multiple application architectures and supporting technologies
• Proficiency in scripting languages including PERL, JavaScript, Python, Shell
• Web service proficiency  REST & SOAP, XML, and JSON knowledge
• A strong understanding of the ServiceNow platform, including workflows, integrations, platform capabilities, AI features and reporting capabilities.

• Microsoft Azure proficiency and expertise  
• AWS proficiency and expertise 
• Microsoft Modern Workplace technologies and capabilities including: 
• Identity and Access Management Security 
• Proficiency with the Power Platform in relation to its application in the Modern Workplace 
• Employee Experience 
• Cloud Contact Centre Technology (Five9 or Amazon Connect) 
• Cloud Desktop and Application Virtualisation technologies 
• Application Modernisation technologies and services 
• Digital Experience Management platforms and technologies 
• Collaboration & Communications 
• Device Management 
• Detailed understanding and experience in the relevance of AI & Automation as it pertains to the future of the Digital Workplace. 

Preferred Professional and Technical Expertise:  

At least ten years leading and delivering consultative engagements to customers, specifically focused on ServiceNow
At least one relevant Hyperscaler Certification in a demonstrable area of expertise 
Extensive experience in leading and supporting sales engagements through communicating the benefits of consultative solutions and services to the sales community 
Proven leadership experience in coaching, mentoring & developing high-performing practitioners and project teams. 

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contacts Kyndryl email address.