IT Support Administrator

Full Job Description

IT SUPPORT ADMINISTRATOR

Job Title: IT Support Administrator

Location: Southend-on-Sea

Salary: Negotiable

Are you looking for an IT Support role within a dynamic team for our client who are a highly successful healthcare company. You will be offering support alongside a UK based team.

Summary:

• 1st & 2nd line IT support alongside a UK based team
• Desk setups, machine replacements, moves and changes
• Raising IT support tickets and ticket assignments
• Remote site support using industry standard tools
• Home worker remote support
• Local site support - Southend-on-Sea
• Travel to remote sites when required

Responsibilities Include:

• Support all users alongside the UK IT Team and MSP's
• Southend site local IT support
• Help maintain core system uptimes
• Company asset administration
• IT system and asset reports
• Respond to support calls within current SLA's
• Carry out IT project work as assigned
• Work within the company vision and values

Knowledge & Experience:

• Organisational skills
• Attention to details
• Excellent communication, verbal, written and presentation
• Self-motivated
• Ability to multitask
• Communicate with users at all levels
• Work well as part of a dynamic team
• 1st/2nd line support of current Windows environments
• Hosted Telephone Systems
• MS SQL
• Office 365 administration

Please contact either Kate or Lindsay on (phone number removed) to discuss this role further.