IT Support Engineer

Full Job Description

Who we are? 

The Scotsman Group is Scotland’s largest and most diverse hospitality groups, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more.

We are looking for an experienced IT Support Engineer to be a part of our IT Department. 

What is in it for you?

As part of Scotsman Hospitality, you will have access to the following benefits that include:

• Holiday Purchase Scheme.
• Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
• 30% off of food and cinema tickets in all of our venues across Scotland.
• Hotel and Apartment discounts.
• Access to Scotsman Perks Benefits Portal.
• Flexible working opportunities.
• Cycle to Work Scheme
• Career development through our Scotsman Steps training programme.

The Role

You will have an excellent understanding of first line support and be able to provide technical support over a range of technologies to all business users.

As well as supporting the operational side of the business you will work on various business enhancing projects

Candidates should have a solid background in managing helpdesk tickets, resolving issues, and building working relationships with end users.

A good knowledge of network principles and general IT hardware is required.

• Assist in rolling out systems and services to benefit and improve the business
• Manage and support the infrastructure, cyber security, hardware and software, desktops and servers and voice/data networks
• Ensure all technology, documentation and processes are up to date
• Create Knowledge base articles for new tasks and share with team
• Build and manage internal and external relationships
• Work with the other Help Desk team members to ensure incident/problem management is completed effectively

The Person:

The ideal candidate will have:

• Experience of 1^st and 2nd Line Support to internal users
• Communications support: Teams Voice / RingCentral VOIP
• Cloud: Office365 / Exchange / Active Directory
• Networking: DHCP, WAN, TCP/IP
• Device Management: Malware Bytes, Mimecast, AD Group Policy etc
• Knowledge of Windows Server would be a plus
• Ability to run and terminate data cable would be advantageous

Technical Skills: 

• Windows Server 2012+
• Windows 7 / 10
• Office 365
• HP SAN storage
• Cisco networking, switching, and routing and Wi-Fi
• Meraki

The Process: