IT Support Technician

Full Job Description

Our client is a local provider of IT solutions based in West Somerset, committed to delivering exceptional service and support to their clients.
 
They specialise in diagnosing and resolving IT issues, setting up computer systems, and optimising IT networks for businesses of all sizes and individual users.  
 
This role is based in West Somerset, near Williton and therefore due to location it is essential you are able to drive as you will also be travelling to customer premises. The client is offering this position for 4 days (32-35 hours per week) or full time, 5 days a week (40 hours per week).
 
Role Overview:  
The client is seeking a dynamic and proactive 1st Line IT Technician to join their team on a fixed-term basis initially for 3 months with a view to potentially become a permanent position. The successful candidate will be responsible for diagnosing IT issues, setting up computer systems, providing on-site support at customer premises, assisting with server setup, and managing IT networking infrastructure.
 
Key Responsibilities:

• Diagnose and resolve IT issues reported by clients, both remotely and on-site.
• Install, configure, and maintain computer systems and software applications.
• Provide on-site support at customer premises, addressing technical problems and ensuring smooth operations.
• Assist with the setup and maintenance of servers, ensuring optimal performance and security.
• Support IT networking infrastructure, including routers, switches, and firewalls.
• Document and maintain accurate records of IT configurations, issues, and resolutions.

Requirements:

• Proven experience as a 1st Line IT Technician or similar role.
• Proficiency in diagnosing and resolving IT issues across various hardware and software platforms.
• Strong knowledge of computer systems setup and maintenance.
• Ability to work effectively on-site at customer premises, demonstrating excellent communication and problem-solving skills.
• Familiarity with server setup and maintenance procedures.
• Understanding of IT networking principles and protocols.
• Relevant certifications (e.g., Microsoft Certified IT Professional) would be advantageous but not essential.

Benefits:

• Competitive salary between £425-£540 per week.
• Opportunity for career advancement and potential for a permanent position.
• Exposure to a diverse range of IT environments and technologies.
• Ongoing training and professional development opportunities.

How to Apply:
If you are passionate about IT and eager to take on a challenging and rewarding role, we would love to hear from you. Please submit your CV today