IT Technical Support Analyst

Job Description:

IT Technical Support Analyst

Oxford

Full Time

If you have previously applied for this position, you need not apply again.

About our team...

Airbus Helicopters is the world’s largest helicopter manufacturer and the company’s site at Oxford Airport is Britain’s civil helicopter hub.

AHUK offers considerable experience in helicopter sales, bespoke completions, maintenance and spares support.  Its in-house engineering capabilities include design, customisation, installation, flight-testing and certification, as well as technical support, maintenance, training and the supply of spares for civil and military applications.

AHUK is the MoD’s chosen provider of helicopters and maintenance for its No.1 Helicopter Flying school (referred to as MFTS) located in RAF Shawbury (Shropshire) and RAF Valley (Anglesey).

Description/Overall purpose of the Job

You will be expected to act as first line support for all helpdesk requests and incidents.

Main responsibilities

• Face to face, telephone and email support

• Purchase, Configure, install and maintain desktop and laptop PCs

• Support of Telephone Systems

• Configuration of telephone handsets

• Support of audio visual equipment, projectors and Video Conference facilities

• Manage the resolution of issues, problems, service requests and changes via the AHUK Helpdesk tool

• Audit of computers to ensure all software is authorised and licensed

• Maintain an inventory/database of IT hardware and software

• Liaise with third party IT support Companies and vendors

• Any other IM or IM Admin related tasks.

• Working to defined standards and procedures

Knowledge and Skills

Essential

• Strong expertise in supporting Windows based PC’s and servers

• Previous experience working in a first line support role.

• Windows Desktop (Enterprise)

• MS Office & MS Products

• Google G-Suite

Desirable

• Windows Server

• MS Exchange

• Firewalls (Checkpoint, PALO ALTO)

• Active Directory

• Networking

• Telephony

• IT Security

• Virtualisation (Vmware)

• MDM Platforms

• Mobile Phone Support (IOS & Android)

Education, Qualifications or Training

Essential

• A Qualification in IT  (A+ or MCSE)

• Proven experience in a Technical support environment

• Able to obtain SC Clearance

Desirable

• Computer science related degree

• Working knowledge of other IT operating systems

• Experience working in a secure environment

About you 

• Able to work using own initiative 

• Able to communicate both written and verbally to other teams and team members as well as other members of the business at all levels.

Additional requirements 

• Due to the nature of this position you will require DBS Security Clearance and be eligible for SC clearance.

• Applicants must meet any/all requirements of Export Compliance Regulations.

Data Protection

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

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