IT Technician, Desktop Support Engineer
Job Details
Full Job Description
At PitchBook, we are always looking forward. We continue to innovate, evolve, and invest in ourselves to bring out the best in everyone. We’re deeply collaborative and thrive on the excitement, energy, and fun that reverberates throughout the company.
Our extensive learning programs and mentorship opportunities help us create a culture of curiosity that pushes us to always find new solutions and better ways of doing things. The combination of a rapidly evolving industry and our high ambitions means there’s going to be some ambiguity along the way, but we excel when we challenge ourselves. We’re willing to take risks, fail fast, and do it all over again in the pursuit of excellence.
If you have a good attitude and are willing to roll up your sleeves to get things done, PitchBook is the place for you.
About the Role:
As a member of the Product and Engineering team at PitchBook, you will be part of a team of big thinkers, innovators, and problem solvers who strive to deepen the positive impact we have on our customers and our company every day. We value curiosity and the drive to find better ways of doing things. We thrive on customer empathy, which remains our focus when creating excellent customer experiences through product innovation.
We know that greatness is achieved through collaboration and diverse points of view, so we work closely with partners around the globe. As a team, we assume positive intent in each other’s words and actions, value constructive discussions, and foster a respectful working environment built on integrity, growth, and business value. We invest heavily in our people, who are eager to learn and constantly improve. Join our team and grow with us!
The IT Technician, Desktop Support Engineer is responsible for day-to-day support of our laptops, desktops, printers, servers, network infrastructure, and all other technical hardware used at our multiple offices. You will act as the primary on-site IT contact for this office, facilitating day-to-day IT operations. This is a position within our UK office but a key part of a global team.
Primary Job Responsibilities:
- Troubleshoot and repair computer hardware, operating systems, and software
- Administer access, permissions, and privileges for on-site resources and cloud services
- Maintain clear and concise documentation of IT internal and user-facing processes
- Monitor hardware and software inventory and keep key IT equipment in stock
- Coordinate with outside vendors of hardware, software, and services to provide a seamless experience for end users, anticipate future needs, and control organizational costs
- Investigate, understand, and resolve problems with local and remote infrastructure
- Support the vision and values of the company through role modeling and encouraging desired behaviors
- Participate in various company initiatives and projects as requested
Skills and Qualifications:
- 1+ years of previous professional work experience, ideally in IT or related field, or internship experience
- Experience installing, configuring, and using a variety of operating systems (Windows 7 through 10, macOS, iOS, Android, Linux)
- Windows administration (Active Directory, Exchange, Group Policy; Powershell a plus)
- Networking (TCP/IP, DNS, SMTP, VoIP, file servers, firewalls esp. SonicWALL, switches, Wi-Fi)
- Desktop and cloud software (Web browsers, Slack, Zoom, Microsoft Office, Adobe Creative Suite, SharePoint, G Suite, and many more)
- Previous experience using ticketing/issue tracking software
- Ability to lift and move objects up to 50 pounds (printers/monitors)
- Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily
Benefits at PitchBook:
Physical Health
- Private medical insurance
- Dental scheme
- Additional medical wellness incentives
- Life cover
Emotional Health
- Paid sabbatical program after four years
- Paid parental leave
- Education subsidies
- Robust training programs on industry and soft skills
- Minimum 25 days annual leave and volunteer days
Social Health
- Employee resource groups
- Company-wide events
- Employee referral bonus program
- Quarterly team building events
Financial Health
- 8% Pension contribution
- Income protection
- Transportation stipend
*Please be aware the above PitchBook benefit and perk offerings are subject to corresponding plan and policy documents and may change during the course of your employment.
Compensation
- Annual base salary: £45,000 - £50,000 dependent on experience
- Target annual bonus percentage: 7.5%
Working Conditions:
Life At PB:
We are consistently
recognized as a Best Place to Work and our culture is at the heart of
our success. It’s our fundamental belief that people do and create
great things and that people are the cornerstone of prosperity. We
believe that proactively seeking out different points of view,
listening to others, learning, and reflecting on what we’ve heard
creates a sense of belonging within PitchBook and strengthens the
PitchBook community.
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