In-bound Customer Service Representative
Job Details
Full Job Description
Join our dynamic and customer-focused team as an In-bound Customer Service Representative ! Are you passionate about providing exceptional service and ensuring customer satisfaction? If so, we have an exciting opportunity for you to showcase your skills and be a part of our growing organisation.
Salary and
Benefits:
Competitive annual salary ranging from 24,000
to 26,000.
Extensive perks including free parking, employee
discounts, life insurance, company pension, cycle to work scheme, and
private medical insurance.
Responsibilities:
Act as the first point of contact for customers through
phone and email, providing prompt and courteous assistance to address
inquiries and resolve issues.
Process and quote service and repair
requests, ensuring accurate information and timely
responses.
Maintain and update customer data, ensuring accuracy and
completeness.
Place customer orders and coordinate returns and
collections, both domestically and internationally.
Foster strong
communication links with customers and colleagues, ensuring clear and
effective interactions.
Provide general support to the business as
required, demonstrating flexibility and a willingness to contribute to
team success.
Handle complaints professionally and efficiently,
striving to turn negative experiences into positive ones.
Process
refunds accurately and promptly, ensuring customer
satisfaction.
Utilise MS Office, Excel, and Outlook to perform
tasks efficiently and effectively.
Demonstrate excellent attention
to detail, ensuring accuracy and quality in all work.
Prioritise
workload effectively to meet deadlines and manage time
efficiently.
Communicate effectively through both written and
verbal channels, ensuring clarity and professionalism.
Solve
problems diplomatically and approach challenges with a calm and
methodical mindset.
Experience with CRM tools is desirable, but not
essential.
Requirements:
High school
diploma or equivalent (preferred).
Minimum of 2 years of previous
customer service experience.
Full-time availability, working an
8-hour shift from Monday to Friday.
Strong oral and written
communication skills.
Ability to work well under pressure and
demonstrate resilience.
Exceptional attention to detail and
organisational skills.
A methodical and systematic approach to
work.
Don't miss the chance to join our dedicated and
vibrant team! Apply today and become a valued member of our customer
service family.
Adecco is a disability-confident employer. It is
important to us that we run an inclusive and accessible recruitment
process to support candidates of all backgrounds and all abilities to
apply. Adecco is committed to building a supportive environment for
you to explore the next steps in your career. If you require
reasonable adjustments at any stage, please let us know and we will be
happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.