Information Technology Help Desk

Full Job Description

This is a lovely BILINGUAL FRENCH/ENGLISH customer care role in which you will use your fluent French to support restaurant & hotel clients. The job hybrid with 3 days in the office a week and you will be supporting restaurants across France with any help that they may need to set up training etc . This is NOT a call centre role and instead focuses on personal contact and taking care, time and effort to help your customers with wherever they need. It’s a lovely straight forward role and totally bilingual role. The team is also delightful and often praised by customers: Apply here: FRENCH Customer care

TITLE : FRENCH Help Desk Customer Care

Office LOCATION: Hybrid role (3 days in the office. 2 days are wfh) .

Location Buckinghamshire

On site Car Parking Available

Language needed : French & English (fluent)

Salary : up to £35,000 (+ 10% bonus) and 5 weeks holiday ( there are plenty of other excellent benefits including free carparking )

SECTOR : Hospitality sector

Start date : asap

COMPANY DETAILS Restaurants

SHIFTS : A nice , classic 37.5 hour week on a shift system

Shifts cover 7am-6.30 Monday -Friday on a rota system .

Occasional weekends shifts (all wfh) on a rota basis (1 week in 3)

DUTIES : Join this happy international team that is often praised by customers. The team is very supportive of each other and you will get to know customers very well personally. You will need to have an interest and passion for customer care as well as fantastic language skills in order to liaise with clients across France .

This is a bilingual French/English role

• Taking your time to provide customer support to clients in Europe
• Daily use of French
• Able to provide technical support on the phone and via email regarding POS hardware and software
• Manage and coordinate all training enquiries
• Dealing with product queries
• Provide support documentation to customers.
• Logging and resolving any technical issues such as logging-on
• Helping to set up printers and laptops

REQUIREMENTS

• Previous customer care experience working with retail POS hardware & software
• Able to install & connect printers to laptops
• Fluent English & French
• Hospitality or retail experience ( preferable)