Information Technology Site Lead

Full Job Description

About Birlasoft Ltd.

Birlasoft combines the power of domain, enterprise, and digital technologies to reimagine business processes for customers and their ecosystem. Its consultative and design thinking approach makes societies more productive by helping customers run businesses. As part of the multibillion-dollar diversified CK Birla Group , Birlasoft with its 12,500+ professionals, is committed to continuing the Group’s 161-year heritage of building sustainable communities.

This role is critical for ensuring that the IT infrastructure operates smoothly and efficiently, supporting both local and remote teams. The candidate is expected to have a deep understanding of IT fundamentals, including hardware, software, networking, and security protocols, as well as a proficiency in supporting Apple products.

Key Responsibilities:

• Provide comprehensive support for hardware and software issues, ensuring high satisfaction for end users, including senior management and remote teams.
• Coordinate maintenance with service providers for internet, MPLS, and IT assets to ensure optimal performance.
• Manage IT asset lifecycle from procurement to disposal, including inventory tracking and compliance.
• Support corporate communications by providing reliable audio-video services for meetings and events.
• Demonstrate expertise in network fundamentals (DHCP, DNS, IP addressing) and authentication systems, including proficiency with corporate Active Directory.
• Oversee security measures, including compliance with security policies, managing Windows security patches, and conducting audits.
• Ensure data integrity through effective backup and restoration procedures.
• Work collaboratively across teams for server and network device configuration/troubleshooting.
• Liaise with vendors for timely resolution of hardware issues.
• Implement and adhere to ITIL-based processes for incident, service request, change, and problem management.
• Provide expert support for Apple products, including MacBooks, iPads, and iPhones, ensuring alignment with security protocols.

Skill Requirements:

• Exceptional communication skills in English, with the ability to explain complex IT concepts in simple terms.
• Proficient in Cisco networking, Polycom devices, and Apple product support.
• Familiarity with ITIL framework and processes.
• Certifications in CCNA, ITIL, MCP preferred, showcasing a strong foundation in networking, service management, and Microsoft technologies.d