Information Technology Support Specialist

Full Job Description

A global IT services consultancy are looking to add a motivated IT Support Specialist to its growing team. You will touch on many aspects of IT and expertly support a multitude of technologies, with responsibilities including Apple device management (MDM), Microsoft hardware and software support, infrastructure, security, and network configuration and management, plus much more.

What am I looking for?

• 4+ years of hands-on experience in both user and systems support, or related IT roles.
• Proven experience supporting a multitude of different operating systems and devices (Apple, Microsoft, etc.), as well as remotely located end-users and systems.
• Experience with Apple and Microsoft device management MDM, SCCM) and device security/hardening.
• Experience working with Windows Server tools (Active Directory, Exchange).

Roles/Responsibilities

• Provide comprehensive IT support for the efficient resolution of user-reported incidents and requests, ensuring related tasks are followed through to completion and resolved in a timely manner.
• Identify potential system or process issues and escalate to IT Manager.
• Build and maintain user systems such as laptops and virtual desktops, and manage all related accounts (Active Directory, Email, etc.).
• Configure and maintain other office IT equipment such as video conferencing equipment, printers, routers, etc.

Location - Hybrid working in London (typically 4 days on site per week in Oxford Circus for the first 6 months, then 2/3 days)

Role type - Permanent

Salary - £40-43,000 per year plus benefits